Concierge

Position Summary:

The Car Parking Coordinator is responsible for managing staff and visitor car parking requests and inquiries through the ASK US (Visitor) and My Workplace App (Staff). This role ensures effective communication with all stakeholders, maintains smooth parking operations across all locations and supports workplace experience by coordinating parking allocations, overflow guidance, and utilisation reporting.

Key Responsibilities:

• Parking Request Management:Respond promptly and professionally to staff and visitor car parking inquiries submitted via Workday and the My Workplace App.
• Stakeholder Liaison:Communicate with staff and visitors to clarify parking requests, availability, and allocation. Provide excellent customer service at all touchpoints.
• Overflow Parking Coordination:Monitor car park capacity and direct requesters to designated overflow parking areas during peak times or when car parking is at full capacity.
• Reporting and Analysis:Prepare and submit monthly car parking reports, including data on daily and peak utilisation, to support ongoing planning and improvements.
• Emergency and Executive Requests:Coordinate responses to urgent or executive-level parking requests, ensuring appropriate allocation and communication.
• Issue Resolution and Escalation:Address complaints or issues related to parking and escalate complex matters to Workplace Experience Leads as necessary.
• Collaboration:Work closely with Workplace Experience Leads and other facilities team members to ensure an efficient and seamless parking experience.

Key Skills & Attributes:

• Strong communication and interpersonal skills
• Organised with a high attention to detail
• Ability to multitask and prioritise under pressure
• Comfortable using workplace apps and systems (e.g., Workday, My Workplace App)
• Customer-focused mindset
• Proactive problem solver
• Passport mandatory or eligible to apply & get the Passport with in 1 month

Qualifications & Experience:

• Previous experience in a facilities, administration, or coordination role preferred
• Familiarity with car park management or workplace operations is advantageous
• Competent with reporting tools and basic data analysis