Community Service Executive

The Community Manager will also uphold operational standards, coordinate with various departments, and support the overall experience for clients and guests.

Duties and Responsibilities

Customer Experience

• Ensure outstanding customer service at all times.
• Maintain a friendly, cheerful, and professional demeanor while interacting with clients and visitors.
• Respond promptly and accurately to telephone, email, and in-person enquiries regarding office space, services, and centre information.
• Resolve customer issues and complaints efficiently to maintain high satisfaction levels.
  

Front Office & Operations

• Supervise daily front desk operations and ensure adherence to standard operating procedures (SOPs).
• Train, guide, and support front desk team members to ensure consistent quality service.
• Monitor and manage EPBX operations including assisting with incoming and outgoing calls.
• Cross-check billing instructions and ensure all updates are accurate.
• Control cash transactions at the front desk and maintain accountability as per centre policies.
• Ensure centre logbooks and records are updated daily.
  

Facility & Centre Coordination

• Build strong relationships and coordinate with other departments such as housekeeping, security, and sales.
• Supervise the front desk to ensure optimal service delivery and hospitality standards.
• Ensure client move-in processes, safety checks, and security procedures are followed.
• Monitor centre operations and take responsibility during the absence of the Centre Head.
  

Sales & Occupancy Support

• Use suggestive selling techniques to promote office space and increase occupancy and revenue.
• Courteously handle inquiries from potential clients and support with centre tours when required.
  

Other Responsibilities

• Perform additional duties assigned by management as needed.
• Maintain a positive team culture and serve as a role model for the front office team.
  

Qualifications

• Degree or Diploma in Hospitality Management is preferred.
• Graduate degree in any discipline with experience in hospitality, co-working, or related fields.
• Strong computer proficiency, especially in MS Office applications.