Community Service Executive

1 - 6 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

The Community Manager will also uphold operational standards, coordinate with various departments, and support the overall experience for clients and guests.

Duties and Responsibilities

Customer Experience

  • Ensure outstanding customer service at all times.
  • Maintain a friendly, cheerful, and professional demeanor while interacting with clients and visitors.
  • Respond promptly and accurately to telephone, email, and in-person enquiries regarding office space, services, and centre information.
  • Resolve customer issues and complaints efficiently to maintain high satisfaction levels.

Front Office & Operations

  • Supervise daily front desk operations and ensure adherence to standard operating procedures (SOPs).
  • Train, guide, and support front desk team members to ensure consistent quality service.
  • Monitor and manage EPBX operations including assisting with incoming and outgoing calls.
  • Cross-check billing instructions and ensure all updates are accurate.
  • Control cash transactions at the front desk and maintain accountability as per centre policies.
  • Ensure centre logbooks and records are updated daily.

Facility & Centre Coordination

  • Build strong relationships and coordinate with other departments such as housekeeping, security, and sales.
  • Supervise the front desk to ensure optimal service delivery and hospitality standards.
  • Ensure client move-in processes, safety checks, and security procedures are followed.
  • Monitor centre operations and take responsibility during the absence of the Centre Head.

Sales & Occupancy Support

  • Use suggestive selling techniques to promote office space and increase occupancy and revenue.
  • Courteously handle inquiries from potential clients and support with centre tours when required.

Other Responsibilities

  • Perform additional duties assigned by management as needed.
  • Maintain a positive team culture and serve as a role model for the front office team.

Qualifications

  • Degree or Diploma in Hospitality Management is preferred.
  • Graduate degree in any discipline with experience in hospitality, co-working, or related fields.
  • Strong computer proficiency, especially in MS Office applications.

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