Guest Relations Executive

Job Description

Job Summary: We are looking for a friendly, professional, and customer-focused Guest Relations Executive to ensure a welcoming and high-quality guest experience. This role involves managing guest interactions, resolving inquiries and concerns, and creating a warm, positive environment that aligns with our service standards. Key Responsibilities: Greet and welcome guests promptly and professionally. Handle guest feedback, concerns, and complaints in a courteous and efficient manner. Coordinate with internal departments to ensure seamless guest experiences. Maintain updated records of guest interactions and preferences in the system. Promote services, amenities, or special offers where applicable. Arrange appointments, reservations, or transportation for guests as requested. Maintain the appearance and cleanliness of the reception or guest area. Ensure compliance with company policies and service standards. Preferred Qualities: Well-groomed with a professional appearance. High emotional intelligence and attention to detail. Ability to multitask and work under pressure. Previous experience in hospitality, luxury retail, or healthcare is an advantage. Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person