Community Manager

Job Description

We re looking for a Community Manager who knows how to make conversations happen, keep communities active, and turn users into loyal fans. At Saleshandy , we re building the cold email platform of the future. We help businesses book more meetings, get more replies, and grow faster without the manual work. Since 2016, we ve grown into a profitable, SaaS company with 65+ team members across India. Your jobBuild a strong online community that drives conversations, helps customers, and supports our growth. What you ll do Community Engagement Build and run strategies to grow and engage the community. Manage our Slack and social media communities. Keep the community active, helpful, and fun. Start conversations, respond quickly, and make sure members feel heard and included. Content Events Create posts, short videos, and interactive content to engage users. Host virtual events, webinars, and community calls. Share updates and wins from the community across channels. Feedback Collaboration Monitor community questions, issues, and trends Share useful insights with product, support, and marketing teams. Gather feedback and ideas from members and pass them to relevant teams. Collaborate with internal teams to keep messaging consistent. Moderation Management Write and enforce clear community guidelines. Handle conflicts and resolve issues professionally. Identify active members and turn them into product advocates. Reporting Improvement Track key metrics like member growth, engagement, and sentiment. Share weekly/monthly reports with clear action points. Stay updated on best practices, tools, and community trends. You should apply if you: Have 1-3 years of experience managing online communities or social media (SaaS experience is a plus). Are a clear communicator with strong writing skills. Know how to manage conversations and keep communities active. Are good at solving problems and keeping discussions respectful. Are organized, proactive, and work well without constant supervision. Know how to use Slack, LinkedIn, Twitter, analytics tools, and community platforms. Why join Saleshandy Growing SaaS company on a path from $2M to $5M ARR. Challenging roles with real impact. Learn and grow directly with the CMO, founders, and a strong marketing team. How we work We use KPIs and OKRs to set and track goals. Customer feedback drives decisions. We re inspired by companies like Ahrefs, Close, Gong, and 37Signals. We focus on building a solid product and a long-term business. Tools you ll use Community: Slack, Twitter, LinkedIn Marketing: Ahrefs, SEMrush, Google Analytics Product CRM: Mixpanel, Customer.io, Saleshandy Project Management: Basecamp Social Media: Publer, Shield Perks Annual learning budget for courses, books, and conferences. Health insurance. Yearly team retreat you help decide where. Ready to apply Step 1: Send in your resume and portfolio/work samples Step 2: Interview with Anil (CMO) Step 3: Short async assignment Step 4: Final round for cultural fit Step 5: Offer