Job
Description
Community Program Design: Designing a program framework to launch, onboard, and nurture growth of communities in priority countries around the world, collaborating with other program teams to align objectives Design a framework to build and nurture a student and faculty ecosystem (including but not limited to student clubs, societies and associations, university platforms, academic departments and career services, etc.) Community Engagement & Support: Building and maintaining strong relationships with community members and focal points, acting as their advocate within the company. Proactively engaging with community members through online platforms, forums, social media, and virtual events to foster collaboration and knowledge sharing. Creating, curating, and sharing resources, including guides, FAQs, and industry insights, to help community members enhance their engagement with extended communities. Collaborating with the Marketing team to promote IBM opportunities, showcase success stories and promote their impact across multiple channels. Onboarding & Training: Onboarding new community members and ensuring they are fully equipped to engage their extended communities effectively. Developing and delivering promotional, enablement and training materials, webinars, and best practices. Community Building & Events: Planning and executing virtual events, such as webinars, roundtable discussions, and Q&A sessions in collaboration with program and delivery teams, to promote collaboration and professional development within the community. Developing initiatives that encourage networking, mentorship, and peer support among community members. Organizing recognition and incentive programs to celebrate high-performing community members and foster community spirit. Feedback & Improvement: Gathering feedback from community members on their experience and identifying areas for improvement. Collaborating with cross-functional teams (Marketing, Consulting, Research) to ensure that community member feedback is folded into future strategy. Analyzing engagement metrics and feedback to identify trends, opportunities, and areas for improvement. Required education Bachelor's Degree Required technical and professional expertise About 7+ years of experience designing and running global large-scale programs for professional or student developer communities. Successful track record of setting up and running global community programs with students, developers, and academic stakeholders. Strong experience in community and ecosystem building, including launching and scaling communities, managing stakeholders and operations (including processes, documentation and resource management). Successful track record of creating engaging experiences for student and faculty communities, including experiences that meet individual geographic and global needs. Deep understanding of university and AI education and related ecosystems. Ability to map stakeholders (internal teams, external partners, end-users, etc.) and align community activities with broader organizational objectives. Experience in multi-channel promotion and in collaborating with communications and marketing to promote opportunities and showcase successes. Defining and tracking engagement, growth and impact, reporting program metrics and driving continuous improvements based on lessons learned. Entrepreneurial mindset and appetite to stretch the role, constantly reimagining what it can deliver Ability to genuinely understanding members’ needs, challenges and aspirations, cultivating. relationships, empowering local champions, and demonstrating follow-through on commitments. Ability to work effectively across timezones and multicultural environment. A successful Community Manager is able to combine a a clear strategic vision with hands-on community and ecosystem care, keeping member value at the heart of every decision and driving program growth. Preferred technical and professional experience Experience engaging and nurturing communities on social media Familiarity with data and AI technologies Other related job titles to source resumes on LinkedIn - Developer Advocate, Google Developer Student Group Program Manager, Google Developer Group Program Manager, Student Ambassador Community Manager etc.
