Community Manager

Job Description

Job description Hospitality Background, Key Responsibilities Operations: Ensure quality control to address immediate issues, pre-empt potential future issues and identify areas for improvement. Address day-to-day community issues including coordinating and managing building access as necessary. Manage food and beverage offerings to ensure the quality and presentation are aligned with Bootstart's brand. Oversee the daily ordering and receipt of products from vendors. Prepare the building expense reports and budgets for Management review. Organize the move-in and move-out schedules to minimize member issues. Support the Operations Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location. Train Community Associates and other Community Leads at your location. Ensure a level of uncompromising cleanliness, including management of the team of Community Service staff at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard. Sales: Support the touring of new members when required. Support the research of prospective members in the tour pipeline and support followup and closing requirements when required. Support the referral of prospective or existing members to other locations when required. Hospitality: Develop professional relationships with members and proactively gather information on their needs to identify both Bootstart and member services that could help them achieve their goals. Identify and execute opportunities to connect members with each other. Support the planning and supervision of educational, professional, and personal development events based on members needs and requests. Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security. Ensure best practices for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training.