Community Engagement Coordinator

Key Responsibilities

• Monitor and respond to direct messages, comments, and queries across all social media platforms promptly and professionally.
• Address customer inquiries, feedback, or concerns in a timely and helpful manner.
• Escalate complex or sensitive issues to relevant departments when needed.
• Maintain a consistent brand voice in all interactions.
• Track frequently asked questions or issues and suggest improvements to the FAQ or content strategy.
• Collaborate with marketing, product, and customer support teams to ensure accurate and updated information is shared.
• Participate in online discussions where relevant to boost engagement and brand awareness.
• Provide weekly reports on community interactions and engagement insights.

Qualifications & Requirements

• Mandatory: Familiarity with social media platforms (Instagram, Facebook, LinkedIn, etc.) and their messaging features & postings.
• Excellent written communication skills with a warm and professional tone.
• Prior experience in customer support, community management, or social media handling is a plus.
• Empathy, patience, and a customer-first mindset.
• Ability to multitask and respond quickly in a fast-paced environment.
• Strong organizational skills and attention to detail.

Location: Sultanpur, Delhi

Employment Type: Full-time

Working Days: 6 Days a Week (Alternate Saturdays Off)

Joining: Immediate Preferred Salary: As per industry standards

Job Type: Full-time

Pay: From ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person