Customer Engagement Officer

Job Description

Job Summary: We are seeking a proactive and customer-focused Customer Engagement Officer to join our growing team supporting operations in Wolverhampton, UK. As we expand our business, we are looking for driven individuals who can be the voice of the brand, providing exceptional service to clients and contributing to the success of our customer engagement strategy. This role is ideal for someone who thrives in a dynamic environment and has a knack for communication, sales, and relationship-building. Key Responsibilities: Handle incoming and outgoing client communications, including e-mails and calls. Use our internal systems to interact with clients and provide accurate quotes. Set up and review client files, ensuring precision and attention to detail. Introduce and explain in-house products and services to new and existing clients. Convert leads into clients through professional and persuasive communication. Maintain accurate client records and ensure client satisfaction throughout the engagement process. Requirements: Prior experience managing inbound and outbound calls is essential. Proficiency in Microsoft Word and Excel. Excellent communication skills—both verbal and written. Ability to remain calm and professional in challenging situations. Strong interpersonal skills and the ability to adapt to client needs. High level of credibility, integrity, and professionalism. Results-oriented and capable of working under pressure to meet targets. Benefits: A dynamic office environment with like-minded, supportive colleagues. A workplace where your ideas and contributions are valued. Active involvement in business-critical decisions. Stable and growth-oriented work environment. Comprehensive training with ongoing professional development. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Paid sick time Paid time off Schedule: UK shift Work Location: In person