Communication Executive

Swiggy

1 - 2 years

3 - 4 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

campaign management push notification clevertap campaign planning communication management campaign execution ivrs performance reporting performance analysis salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Note : This is an off -roll contractual requirement

Role Overview

We are looking for a Communications Executive (Off-Role) to support the execution,

management, and basic analysis of user communication campaigns across multiple digital

channels. The role requires hands-on experience with campaign management tools and a good

understanding of lifecycle and promotional communications.

Key Responsibilities

Execute and manage user communication campaigns using tools such as CleverTap, MoEngage, or similar platforms
Set up and monitor campaigns across channels including Push Notifications (PN), In-App, SMS, WhatsApp (WA), and IVRS
Coordinate with internal stakeholders to ensure timely campaign launches and updates
Perform basic campaign checks to ensure correct targeting, content, and scheduling
Track and share basic campaign performance metrics (sent, delivered, clicks, conversions, etc.)
Maintain campaign trackers and documentation
Support troubleshooting for campaign-related issues

Required Skills & Qualifications

Hands-on experience in managing campaigns on CleverTap, MoEngage, Salesforce or similar tools
Basic understanding of communication channels: PN, In-App, SMS, WhatsApp, and IVRS
Basic knowledge of campaign performance analysis and reporting
Good attention to detail and ability to manage multiple campaigns simultaneously
Strong communication and coordination skills

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