Commercial Operations Specialist-II

You will provide sales support for any request related to the assigned TDW products and services, ensuring that customer requirements are accurately identified. It is crucial to guarantee that TDW commits and assigns resources to deliver to customer satisfaction. Your primary responsibilities will include receiving and processing client requests promptly. You will analyze requests from a technical perspective and collaborate with the Engineering department for non-standard products or with Project Managers as necessary. Participation in commercial reviews facilitated by the Sales Manager will be part of your role. It will be essential to work with the Centre of Excellence to align with customers" requirements and arrange site surveys when needed. You will evaluate project costs, assess resource availability, and complete project risk assessments. Furthermore, you will be responsible for developing commercial and technical proposals and submitting them to the customer. Upon receipt of an order, you will conduct a contract review before entering data into the IT system. Any discrepancies will be discussed with the customer. You will also engage with Engineering and the Customer to track the plan approval process where applicable. Verifying the conformity and acceptability of commercial and legal terms, including letters of credit, with other involved departments will be part of your responsibilities. You will be tasked with handling order acknowledgment processes and ensuring follow-ups on deliverables with the Centre of Excellence or Project Manager. Collecting and approving all required order documentation (HSE, quality, shipping, etc.) for transmission to the customer will also fall under your purview. Providing necessary inputs to the COE for transport arrangements and confirming delivery will be crucial tasks. Reporting claims and forwarding them to the relevant functional departments, as well as preparing credit notes, will be part of your responsibilities. Additionally, you may need to conduct handover meetings with the Centre of Excellence or complete handover documents as necessary.,