Commercial Operations Specialist-II

Job Description

Overview

Provide sales support for any request related to the assigned TDW products and services, and ensure customer requirements are correctly identified and TDW commits and assigns resources to ensure delivery to customer satisfaction.

Key Responsibilities

Primary duties may include, but are not limited to:

• Receives and processes client requests in a timely manner,
• Analyses the request from a technical point of view and liaises with the Engineering department for non-standard products and/or the Project Managers as needed,
• Participates in the commercial review handled by the Sales Manager,
• Ensures, together with the Centre of Excellence, alignment with customers' requirements and arranges a site survey if required,
• Evaluates project costs and resource availability, completes the project risk assessment if any,
• Develops the commercial and technical proposal and submits it to the customer.
• At order receipt, proceed with the contract review before entering data into the IT system, and discuss all discrepancies with the customer.
• Liaises with Engineering and the Customer to follow up on the approval process of the plans if applicable,
• Checks conformity and acceptability of the commercial and legal terms (incl. letter of credit) with the other departments involved,
• Conducts handover meeting with the Centre of Excellence, or alternatively complete the handover document.
• Handles the order acknowledgement process and follows up with the Centre of Excellence or Project Manager on all deliverables.
• Ensures collection and approval of all required order documentation (HSE, quality, shipping, etc.) to be sent to the customer,
• Provides necessary inputs to the COE for transport arrangements and confirms delivery.
• Prepares and sends invoices to the customer and ensures payment follow-up & cash collection,
• Reports claims and transmits them to the appropriate functional departments and prepares credit notes.