Collegedunia - ServiceNow CSM Developer

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About The Role

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow CSM platform.
• Configure, customize, and enhance ServiceNow applications to meet business needs.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Perform QA activities including test planning, test case development, regression testing, and defect management.
• Conduct unit testing, integration testing, and user acceptance testing (UAT) support.
• Ensure best practices, coding standards, and performance optimization across ServiceNow solutions.
• Troubleshoot issues, provide root cause analysis, and support ongoing enhancements.
• Create technical documentation, release notes, and test scripts.
  

Required Skills & Experience

• 5+ years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM).
• Proven experience in ServiceNow development (JavaScript, Glide APIs, workflows, integrations).
• Strong background in QA/testing methodologies within ServiceNow projects.
• Hands-on experience with automated testing tools for ServiceNow (e.g., ATF).
• Experience in REST/SOAP integrations and third-party tool integrations.
• Solid understanding of ITSM/CSM processes and best practices.
• Excellent problem-solving, analytical, and communication skills.
  

Nice-to-Have Skills

• ServiceNow certifications (CSA, CISCSM, CAD, or similar).
• Familiarity with Agile/Scrum methodologies.
• Exposure to other ServiceNow modules (ITSM, ITOM, etc.)
  

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