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Collections Executive - Retail

Collections Executive - Retail

Tata Capital

1 - 2 years

3 - 4 Lacs

Gobichettipalayam

Posted:1 day ago| Platform:

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Skills Required

Sales Senior management Compliance Legal Relationship IRB Customer service Retail Executive Auditing Collection Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

o Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt. o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments o Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. o Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action o Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer o Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Desired Experience: Minimum 1 to 2 years in the field. Job Qualifications Graduate : Yes Masters/Postgraduate: Optional

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Tata Capital

www.tatacapital.com

Financial Services

Mumbai Maharashtra

5001-10000 Employees

1038 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Collections Executive - Retail

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