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Goalcryst India Private Limited logo

Collection Voice Process Team Leader

2 - 31 years

3 - 5 Lacs

saraswathipuram mysore/mysuru

Posted:1 week ago| Platform: Apna logo

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Skills Required

management support coaching monitoring metrics development training service audits compliance regulations strategies reporting analysis reports escalation collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

• Team Management: Lead and supervise a team of tele-collections agents, providing guidance, support, and coaching to achieve performance targets. • Performance Monitoring: Monitor individual and team performance metrics, taking proactive measures to address any gaps. • Coaching and Development: Provide ongoing coaching and training to enhance collections skills and customer service abilities. • Quality Assurance: Conduct regular quality audits to ensure adherence to parameters and compliance with regulations. • Process Adherence: Ensure team compliance with collection processes, policies, and procedures. • Target Achievement: Set clear targets and implement strategies to maximize collections and optimize recovery rates• Reporting and Analysis: Generate accurate reports, providing insights and recommendations for improvement. • Escalation Handling: Manage escalated customer queries, complaints, and complex collection cases. • Stakeholder Collaboration: Collaborate with internal stakeholders to align goals and address challenges. • Training and Knowledge Sharing: Facilitate training sessions to enhance team members' understanding of collections processes and compliance

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