Follow up with customers for overdue payments via calls, emails, and visits. Maintain accurate records of follow-ups, promises to pay, and customer interactions. Negotiate and convince customers for timely repayment while maintaining professionalism. Identify and escalate high-risk accounts to the concerned department. Coordinate with legal and collection teams when necessary. Achieve monthly recovery targets as set by the management.
· Make outbound calls to explain available delivery job options (part-time and full-time) to potential candidates · Convince and on board candidates for delivery executive roles · Maintain regular follow-up with on boarded candidates to ensure they start and continue deliveries · Track the delivery performance of on boarded candidates · Coordinate with the team for crediting bonuses/incentives based on candidate performance · Strong communication and convincing skills are essential for this role
As a Team Lead/Senior Team Lead in a Business Process Outsourcing (BPO) company in India, specifically for an outbound tele-collections process, you will be responsible for leading a team of tele-collections agents to achieve set targets and deliver outstanding performance. Your primary focus will be on driving productivity, maintaining high-quality standards, and ensuring compliance with relevant regulations. You will provide guidance, coaching, and support to the team, fostering a positive work environment and maximizing collections outcomes
As a Quality Analyst, you will be responsible for ensuring the highest level of quality standards across your span of control. You will conduct comprehensive quality assessments, analyze performance data, and provide feedback to enhance individual and team performance. Your role will involve collaborating with executives, team leaders, and other stakeholders to implement quality improvement initiatives
• Team Management: Lead and supervise a team of tele-collections agents, providing guidance, support, and coaching to achieve performance targets. • Performance Monitoring: Monitor individual and team performance metrics, taking proactive measures to address any gaps. • Coaching and Development: Provide ongoing coaching and training to enhance collections skills and customer service abilities. • Quality Assurance: Conduct regular quality audits to ensure adherence to parameters and compliance with regulations. • Process Adherence: Ensure team compliance with collection processes, policies, and procedures. • Target Achievement: Set clear targets and implement strategies to maximize collections and optimize recovery rates• Reporting and Analysis: Generate accurate reports, providing insights and recommendations for improvement. • Escalation Handling: Manage escalated customer queries, complaints, and complex collection cases. • Stakeholder Collaboration: Collaborate with internal stakeholders to align goals and address challenges. • Training and Knowledge Sharing: Facilitate training sessions to enhance team members' understanding of collections processes and compliance
· Follow up with customers for overdue payments via calls, emails, and visits. · Maintain accurate records of follow-ups, promises to pay, and customer interactions. · Negotiate and convince customers for timely repayment while maintaining professionalism. · Identify and escalate high-risk accounts to the concerned department. · Coordinate with legal and collection teams when necessary. · Achieve monthly recovery targets as set by the management.
As a Process Executive for the outbound voice process in our organization, you will play a crucial role in representing our company to potential customers and delivering exceptional customer service. You will be responsible for making outbound calls to prospective clients, promoting our products/services, and meeting performance targets. This role requires strong communication skills, a customer-focused approach, and the ability to work in a dynamic, fast-paced environment. Key Responsibilities: • Make outbound calls to potential customers with a focus on sales, lead generation, or customer engagement, following the provided script and guidelines. • Present products/services in a persuasive and informative manner. • Address customer inquiries, resolve concerns, and provide accurate information. • Meet or exceed daily/weekly/monthly sales targets and Key Performance Indicators (KPIs) set by the company. • Build and maintain positive relationships with customers. • Ensure active listening, empathy, and problem-solving. • Generate and maintain reports related to call outcomes and performance metrics. • Adhere to company policies, industry regulations, and compliance standards. • Maintain a high level of quality in all interactions and transactions. Requirements: • Proven experience in outbound sales or customer service is preferred. • Excellent verbal communication skills and fluency in the required language(s). • Strong persuasion, negotiation abilities and basic computer skills. • Willingness to work flexible hours and shifts as required.