Collection Team Leader

Job Description

HEY!!! Paisa bazaar is hiring for Team Leader - Collection. Location :- Gurgaon Sector 44 Process :- Tele collection/recovery (Loans & Credit Cards) Roles:- Team Leader Working Days:- 6 Days (Roaster Off) Job Description: 1)Lead, mentor, and motivate a tele-collections team of minimum 15 Agents focused on write-offs (Recovery) 2)Maintain a strong understanding of personal loans, business loans, and credit cards. 3)Ensure adherence to regulations and minimize financial losses. 4)Generate and analyze reports on team and recovery performance. 5)Possess strong knowledge of DRA certification requirements and best practices. 6)In-depth knowledge of CIBIL scores and their impact on recovery. 7)Extensive experience in handling and resolving right-off cases. 8)Knowledge of and ability to manage attrition, shrinkage, and Average Handling Time (AHT). 9)Proficiency in using various tracing tools for debt recovery. 10)Identify and implement process enhancements for efficiency. 11)Train and develop team members to maximize recovery rates. 12)Minimum 3 years of experience as a Team Leader in Tele-Collections profiles. Interested ones can contact @ 9667761607 - HR Rashi OR share your resume at rashibhakuni@paisabazaar.com - Or if you want to recommend someone, feel free to reach out @ 9667761607 - HR Rashi .