· Visiting directly to the client home for collections and recovery of the due payments. · Maintaining healthy relationship with customers. · Will be working on targets. · Must be flexible so that, can adjust with the organization structures and process. · Keep on track of customer to recover the payment. · Educating customers about the draw backs of not repaying loans and converting their mind-set towards making payments.
v Top 100 Accounts to be personally driven and ensure given target of Management is achieved. v Profitability of portfolio to be enhanced on monthly basis and ensure to minimize, avoid the loss and to be handled appropriately as per the Company Management. v Profitability Calculation –Manpower Ex + Opex =Revenue Profit. v End to End Field activities of portfolio to be driven and taken care and ensuring any deviance or non-process adherence /Malpractice or Integrity issues to be avoided. v Process, Productivity, Performance to be maintained and month on month set target to be achieved. v Assist in the achieving of targets for individuals and team (Take initiate and involve in long calls for payment conversion on Field) v Coordinate with Clients and Field Team on regular basis and enhance the relationship, engagement and team management. v 100% feedback, update ( Trails ) to be updated on regular basis and share /co –ordinate with Client teams, Fake feedback /trails to be avoided. v Use techniques and deep dive on allocations timely ,Conduct daily meeting with Agents/ FEOs