Jana Small Finance Bank logo

Collection & Recovery Officer-secured

0 - 31 years

1 - 4 Lacs

puri

Posted:1 week ago| Platform: Apna logo

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Skills Required

communication negotiation documentation reporting reports management compliance regulations finance accounting resolve billing payments tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Debtor Communication: Contact clients via phone, email, or mail to discuss outstanding debts and inquire about their payment status. Negotiation: Negotiate repayment plans, settlements, and payoff deadlines based on the debtor's financial situation to maximize debt recovery. Documentation and Reporting: Maintain accurate and detailed electronic and physical records of all communications, payment plans, and amounts paid. Prepare and submit regular reports on collection progress and results to management. Compliance: Ensure all collection activities strictly adhere to federal, state, and local laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA), to avoid legal issues. Dispute Resolution: Handle complaints and disputes professionally, collaborating with internal departments (e.g., finance, accounting, legal) to resolve discrepancies related to billing and payments. Skip Tracing/Tracking: Utilize publicly available databases and skip tracing tools to track down individuals who have defaulted on debts.

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Jana Small Finance Bank logo
Jana Small Finance Bank

Banking and Financial Services

Bengaluru

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