Collection Manager - Unsecured Business Loans

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOS) availability, while ensuring adequate manpower capacity for the portfolio. Collaborate with FOS and Team Leaders to review cases and assign work based on disposition codes. Coordinate with agency resources for call planning to improve resolution rates and provide necessary support on challenging cases. You will oversee the allocation and periodic auditing of receipt books and Repo kits. Ensure timely closure of agency billing within 60 days of completing the work month. Obtain prior approvals for repo cases and assist agencies in managing repo-related issues. Address collection/repo customer service matters and handle escalations effectively. Collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies on cases filed against the organization by customers or third parties. Track and review BKT resolutions at the agency and FOS levels. Monitor and restrict flow rates to the next BKT based on the location you manage. Identify and replace underperforming FOS with new recruits, providing training as needed. Close CRM queries within the assigned turnaround time. Address RCU audit queries promptly and ensure the implementation of committed actions at the field level. Discuss receipt book discrepancies with agencies and prevent their recurrence in the field. Ensure 100% utilization of Hand Held Terminals (HHT) and submit reports to Area Collection Manager (ACM) or Regional Collection Manager (RCM) regularly. Report non-functioning HHTs to the IT team for necessary support.,