Collection Manager - Unsecured Business Loans SkillLabs

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOS) availability, while ensuring adequate manpower capacity for the portfolio. Collaborate with FOS and Team Leaders to review cases and assign work based on disposition codes. Coordinate with agency resources for call planning to improve resolution rates and provide necessary support on challenging cases. You will oversee the allocation and periodic auditing of receipt books and Repo kits. Ensure timely closure of agency billing within 60 days of completing the work month. Obtain prior approvals for repo cases and assist agencies in managing repo-related issues. Address collection/repo customer service matters and handle escalations effectively. Collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies on cases filed against the organization by customers or third parties. Track and review BKT resolutions at the agency and FOS levels. Monitor and restrict flow rates to the next BKT based on the location you manage. Identify and replace underperforming FOS with new recruits, providing training as needed. Close CRM queries within the assigned turnaround time. Address RCU audit queries promptly and ensure the implementation of committed actions at the field level. Discuss receipt book discrepancies with agencies and prevent their recurrence in the field. Ensure 100% utilization of Hand Held Terminals (HHT) and submit reports to Area Collection Manager (ACM) or Regional Collection Manager (RCM) regularly. Report non-functioning HHTs to the IT team for necessary support.,

Posted 3 days ago

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Area Collection Manager - Two Wheeler Loans SkillLabs

5.0 - 9.0 years

0 Lacs

ranchi, jharkhand

On-site

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOs) availability, ensuring adequate manpower capacity for the portfolio. You will need to review cases with FOs/Team Leaders (TLs) and assign work based on the disposition code. Coordinating with agency resources, you will plan calls for better resolution and provide necessary support to the agency on challenging cases. Your duties will include allocating receipt books and Repo kits, and conducting periodic audits. It is crucial to ensure agency billing closure within 60 days of completing the work month. You will also be required to obtain prior approvals in repo cases and assist agencies in managing repo-related issues. Handling collection/repo-related customer service issues and escalations will be part of your responsibilities. You will be responsible for coordinating with the legal team to initiate legal actions against chronic defaulters and dealing with enforcement agencies in cases filed against the organization by customers/third parties. Tracking and reviewing BKT resolutions at the agency and FOs level is essential, as well as restricting flow rates to the next BKT in your location. Removing non-performing FOs, recruiting a fresh team, and providing training as needed will be part of your role. Closing CRM queries within the assigned Turnaround Time (TAT) and responding to RCU audit queries before the TAT are critical tasks. You will also need to implement committed actions at the field level based on the audit findings. Discussing receipt book discrepancies with the agency and ensuring the prevention of recurring issues in the field is important. Utilizing Hand Held Terminals (HHTs) at 100% capacity and submitting regular reports to the Area Collection Manager (ACM) or Regional Collection Manager (RCM) is required. In case of HHT malfunction, you must promptly inform the IT team for necessary support.,

Posted 1 week ago

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