Collection Field Team Leader

Key Responsibilities:

1. Team Leadership & Supervision

• Lead, train, and motivate field collection officers to meet individual and team targets.
• Allocate cases and monitor field activities to ensure effective coverage and follow-up.
• Conduct daily briefings and review performance through reports and dashboards.

2. Collection Operations

• Ensure timely recovery of overdue payments from customers as per the company’s collection strategy.
• Manage field visits for high-value or sensitive cases.
• Negotiate and finalize settlement plans when applicable, within authorized limits.

3. Monitoring & Reporting

• Track and report daily, weekly, and monthly collection performance.
• Analyze delinquency trends and provide feedback for process improvement.
• Maintain updated records of field activities and customer interactions.

4. Compliance & Customer Handling

• Ensure adherence to company policies, fair collection practices, and local regulatory guidelines (e.g., RBI, NBFC, or bank standards).
• Handle escalated customer complaints professionally and ethically.
• Prevent reputational and operational risks related to field collection activities.

5. Coordination & Support

• Coordinate with internal departments (Credit, Legal, Operations) for resolution of disputed or escalated cases.
• Support audits, legal recovery, and repossession activities as required.

Job Type: Full-time

Pay: ₹20,420.00 - ₹35,929.16 per year

Work Location: In person