Work from Office
Full Time
Contact customers via phone, email, and in-person visits to follow up on overdue loan payments.
Explain loan terms, outstanding amounts, and repayment options clearly to customers.
Negotiate repayment schedules and settlements while following company policy.
Maintain accurate records of all customer interactions, promises to pay, and recovery status.
Coordinate with the legal team for escalations when necessary.
Ensure compliance with all company policies, RBI guidelines, and collection ethics.
Achieve monthly collection targets and recovery KPIs.
Build rapport with customers to encourage timely payments and resolve disputes.
0.6 - 3 years of experience in loan collections, recovery, or a similar role
Strong negotiation and persuasion skills.
Good communication in Hindi/English; regional language will be an advantage.
Basic computer skills (MS Office, CRM tools).
Ability to work under pressure and meet deadlines.
Willingness to travel for field collections (if required).
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