Collection Executive

Job Summary

The Collection Executive is responsible for managing outstanding debts and ensuring timely recovery of payments from clients/customers while maintaining professional relationships. This role is crucial for optimizing cash flow and minimizing bad debt.

Key Responsibilities

Debt Recovery: Contacting customers via phone, email, or in-person (if a field executive role) to follow up on overdue payments and collect outstanding debts.

Customer Relationship Management: Maintaining a professional and courteous demeanor while dealing with customers, resolving disputes, and addressing customer queries related to payments.

Record Keeping: Maintaining accurate and detailed records of all collection activities, customer interactions, payment arrangements, and transactions in the collection software or CRM system.

Compliance: Ensuring all collection practices adhere to relevant debt collection laws, regulations, and the company's code of conduct.

Reporting: Preparing and submitting regular reports on collection activities, outstanding balances, and progress toward collection targets to management.

Monitoring: Reviewing customer accounts to identify overdue balances, potential risks, and reasons for non-payment.

Collaboration: Working closely with the finance, sales, or legal departments to resolve discrepancies, reconcile accounts, and implement effective collection strategies.

Essential Skills

Good Communication.

Good Attitude

Excellent Negotiation and Persuasion Skills.

Problem-Solving and Conflict Resolution abilities.

Strong Attention to Detail and Accuracy in record-keeping.

Ability to work independently and be target-driven.

Knowledge of debt collection laws and best practices is a plus.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

• Do you have a bike with a license ?

Work Location: In person