Collection Executive

Job Description

As a Collection Executive , your primary responsibility will be to manage and recover outstanding debts by engaging with customers and negotiating payment arrangements. Your role will focus on maintaining positive relationships with customers, resolving discrepancies, and ensuring timely payments to support the financial health of the company. Key Responsibilities Account Management : Identify customers with outstanding debts and monitor delinquent accounts to ensure timely follow-up and recovery. Customer Interaction : Contact debtors and track progress, encouraging timely repayment and handling any questions or inquiries they may have. Negotiation : Negotiate specific payment plans and repayment schedules with debtors, ensuring mutually agreeable terms while protecting the companys interests. Problem Resolution : Investigate discrepancies or disputes in customer accounts and work to resolve them effectively and efficiently. Record Keeping : Maintain detailed records of customer communications and payment histories to build individual debtor cases and assist in future negotiations. Debt Collection Strategy : Create and implement debt collection strategies and action plans to recover outstanding amounts while maintaining customer relationships. Timely Follow-Ups : Follow up with customers to ensure payments are made in a timely manner and monitor the status of overdue accounts. Collaboration : Work closely with other internal teams, such as customer service and accounting, to streamline debt recovery and improve customer satisfaction. Database Management : Use internal databases to track and update outstanding accounts, ensuring that records are accurate and up to date. Skills and Qualifications Languages : Minimum proficiency in 2 South Indian languages , Hindi , and English for effective communication with a diverse customer base. Communication : Outstanding interpersonal, verbal, and written communication skills. Ability to convey information clearly, persuasively, and diplomatically. Negotiation : Excellent negotiation skills to facilitate payment arrangements and achieve mutually beneficial resolutions. Organization : Strong organizational skills to manage multiple accounts and ensure timely follow-ups. Problem-Solving : A proactive, solution-oriented mindset to resolve issues quickly and effectively. Phone Etiquette : Professional and courteous phone etiquette when interacting with customers. Preferred Qualifications Customer Service : Previous experience in customer service, demonstrating the ability to manage customer relationships effectively. Debt Collection Knowledge : Understanding of legal requirements and best practices related to debt collection. Time Management : Strong ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. Database Management : Experience with database management and proficiency in using tools for tracking and updating debtor accounts. Experience : At least 3 years of experience in a collections or account management role, preferably in a similar industry.