Collection Associate

Key Responsibilities

• The duties of a Collections Associate includes collection calls and sending reminders via email.
  
• Providing customer service regarding collection issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  
• Accountable for reducing delinquency for assigned accounts.
  
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  
• Establish and maintain effective and cooperative working relationships with Billing and cash applications team.
  
• Review and Release orders
  
• Analyze Credit report and provide recommendations to controller for credit worthiness.

Requirements

Essential Functions

• Weekly and monthly reporting to direct supervisor
  
• Monthly Delinquency notices
  
• Processing monthly credit memos and the appropriate reporting
  
• High volume phone calls to assigned delinquent customers
  
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  
• Internal and External customer interface
  
• Participate in team planning meetings
  
• Meet defined department goals and activity metrics
  

Required Skills

• 4-5 years High Volume corporate Collections and Credit Analysis experience.
  
• Knowledge of Credit Management and Collections procedures
  
• Commitment to excellent customer service
  
• Excellent written and verbal communication abilities
  
• Ability to prioritize and manage multiple responsibilities