Cold Chain - General Manager

Role:  GM - Cold Chain

Location:   Gurugram

Main Accountabilities:-

• Design and expand cold chain networks, including cold storage facilities, cross-docks, and regional distribution centers.
• To achieve products, Cold Chain Express target business & YOY Growth.• Preparing short term and long-term business Strategies & operational plans for Cold Chain Express.• Oversee and manage temperature-controlled transportation, storage, and distribution across the network.• Drive fleet and warehouse utilization, route planning, and load optimization.• Lead and develop a high-performing cold chain operations team.• Manage third-party vendors and ensure SLA adherence, quality, and cost control.• Identify and onboard key cold chain partners/vendors for transportation and warehousing.• Ensure adherence to temperature protocols (ambient, chilled, frozen) across the supply chain• Set and monitor KPIs for operational efficiency, cost control, and customer SLAs.• Implement real-time temperature monitoring, tracking, and alert systems.• Effective control on budget receivables, monitoring direct and indirect cost, monitoring utilization of capital budgeting as per Company plan.• Collaborate with tech teams to enhance cold chain visibility and traceability using IoT, sensors, and analytics.• Achievement of profit as per plan, managing finance to meet financial requirements of the Company.• Resource planning to meet business needs including infrastructure, human resource, capital, finance etc.• Optimize cost per move while maintaining service quality and product integrity.• Initiative takes for improving operational efficiency• Execution of plan for increasing customer penetration, development of key account, visit/ meeting with key customers/ big account, and organizing customer meet as per company plan.• Liaise with key customers (e.g., pharma, FMCG, QSR) to design and deliver customized cold chain solutions.• Ensure compliance with GDP, FSSAI, HACCP, and other relevant regulatory guidelines.• Maintain documentation and audit readiness for customer and regulatory inspections.• Develop hub-and-spoke models tailored to temperature-sensitive product flows.• High level of customer satisfaction through reliable service, timely delivery, and problem resolution.• Identifying Training & development needs of key team members and preparing a development plan Lead, mentor, and develop cross-functional teams including regional managers and fleet/ OPS team.• Initiatives on HR front to raise employees satisfaction, employee engagement, express culture building etc.

Qualification:

Experience