2 - 5 years
3 - 7 Lacs
Posted:9 hours ago|
Platform:
Work from Office
Full Time
-Previous customer support experience is critical and experience must be in a related field such as technology, financial services, or a similarly complex product offering.
- Must have prior experience in multi-channel customer support, including either email, phone, or chat.
-Demonstrated experience working within a metric and target focused work environment.
-Excellent listening and communication skills, written and verbal.
-Highly empathetic and thoughtful, with ability to understand customers business challenges and tailor a solution adapted to their needs.
-Enjoy talking about technical concepts, and comfortable explaining how Stripe works to a range of audiences.
-Are able and willing to work on a rotational shift pattern, which will include weekends.
-Highly motivated and thrive in a fast-paced environment.
-Demonstrated ability to solve complex support problems, often in the absence of defined workflows.
Cognizant
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