CMDB Process Engineer - Assistant Manager

Job Description

Responsibilities Ensure the accuracy and completeness of CMDB data. Develop and enforce CMDB policies, procedures, and standards. Perform regular audits and data quality checks. Work with IT and business stakeholders to gather detailed requirements and document CMDB-related processes. Facilitate workshops and meetings to capture configuration item (CI) requirements. Collaborate with ServiceNow developers and administrators to implement CMDB enhancements. Process improvement tracking and continual service improvement management. Ensure data consistency and integrity across integrated systems. Create and maintain CMDB reports and dashboards. Provide insights and recommendations to IT and business stakeholders. Identify and implement process improvements to enhance CMDB accuracy and efficiency. Maintain CMDB documentation, including process flows, procedures, and user guides. Deliver process and feature training to stakeholders and cross functional teams. Able to work as part of a geographically separated team. Essential Exceptional communications skills, both written and verbal Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders. A strong track record of delivering continual service improvement. Be able to communicate effectively, technical issues with technical and non-technical audience. A solid understanding of the ITIL and Agile framework Deep understanding of the ITIL/ITSM best practices and its inter-dependencies. Experience conducting process analysis and documenting process improvement initiatives. ITIL Foundation Certification (required). ServiceNow Certified System Administrator (preferred). ServiceNow Certified Implementation Specialist CMDB (preferred). Hands-on experience with ServiceNow CMDB and ITSM modules. Qualifications Bachelor of Engineering/ Bachelor of Technology 5+ years experience in a similar role and Enterprise organization, with a focus on CMDB and configuration management. Location : Hyderabad Work shift Timings : 11 AM to 8 PM