Key Qualifications: A bachelors degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Strong software engineering foundation with deep understanding of OOP/OOD, functional programming, data structures and algorithms, software design patterns, code instrumentations, etc. 5+ years proven experience with Python, Bash, PowerShell, JavaScript, C#, and Golang (preferred). 5+ years proven experience with CI/CD tools (Azure DevOps and GitHub Enterprise) and Git (version control, branching, merging, handling pull requests) to automate build, test, and deployment processes. 5+ years of hands-on experience in security tools automation SAST/DAST (SonarQube, Fortify, Mend), monitoring/logging (Prometheus, Grafana, Dynatrace), and other cloud-native tools on AWS, Azure, and GCP. 5+ years of hands-on experience in using Infrastructure as Code (IaC) technologies like Terraform, Puppet, Azure Resource Manager (ARM), AWS Cloud Formation, and Google Cloud Deployment Manager. 2+ years of hands-on experience with cloud native services like Data Lakes, CDN, API Gateways, Managed PaaS, Security, etc. on multiple cloud providers like AWS, Azure and GCP is preferred. Strong understanding of methodologies like, XP, Lean, SAFe to deliver high quality products rapidly. General understanding of cloud providers security practices, database technologies and maintenance (e.g. RDS, DynamoDB, Redshift, Aurora, Azure SQL, Google Cloud SQL) General knowledge of networking, firewalls, and load balancers. Strong preference will be given to candidates with AI/ML and GenAI. Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.

Responsibility Designing, implementing, and managing security infrastructure, including hardware and software components. Configuring and maintaining security devices such as firewalls, intrusion detection/prevention systems, and security information and event management (SIEM) systems. Participating in incident response activities and investigations. Developing and maintaining incident response playbooks and procedures. Developing and implementing automation scripts and tools to streamline security operations processes. Integrating security solutions and technologies to enhance efficiency. Evaluating, deploying, and managing security tools and technologies. Ensuring the effectiveness and optimization of security solutions. Collaborating with security architects to design and implement secure network and system architectures. Providing input into the development of security policies and standards. Demonstrate the ability to independently deliver without significant senior support/escalation. Build rapport with senior stakeholders to continually broaden and strengthen relationships. Present with presence and confidence to leadership and senior stakeholders. Drive and contribute to a positive and constructive culture. Share knowledge and implement opportunities for improvement from lessons learned activities. Continuously monitor network traffic for potential threats. Respond promptly to security incidents and conduct investigations. Identify and remediate system vulnerabilities. Implement and manage security measures for computers and servers. Design and maintain network security controls. Manage user access and implement multi-factor authentication. Develop and deliver cybersecurity training programs. Enforce security policies and ensure regulatory compliance. Stay informed about cybersecurity threats and trends. Assess and enhance the organization's cybersecurity posture. Work with IT teams and stakeholders for a holistic approach to security. Qualifications Required: BE/B. Tech/MCA 4+ years with a cyber SIEM engineering role (Ideally Splunk) Expertise in use case/content and dashboard development Experience in custom data source onboarding and understanding of end-2-end SIEM integration/architecture. Be part of on call roster Splunk CISSP, CISM, SANS certification (good to have) Effective technical stakeholder's management Experience in mentoring and training junior analyst Presentation and Process development (must have) Excellent written and verbal communication skills (must have) Report creation and project skills Work Location : Hyderabad Shift Timings: 06.30 AM to 03.30 PM

Responsibilities: A bachelors degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Strong software engineering foundation with the understanding of OOPs, data-structure, algorithms, code instrumentations, beautiful coding practices, etc. 5+ years proven experience with most of the following: Angular, React, NodeJS, Python, C#, .NET Core, Java, Golang, SQL/NoSQL. 5+ years of experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP. Strong understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly. Strong preference will be given to candidates with experience in AI/ML and GenAI. Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy.

Responsibilities : - A bachelors degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Strong software engineering foundation with the understanding of OOPs, data-structure, algorithms, code instrumentations, beautiful coding practices, etc. 5+ years proven experience with most of the following: Angular, React, NodeJS, Python, C#, .NET Core, Java, Golang, SQL/NoSQL. 5+ years of experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP. Strong understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly. Strong preference will be given to candidates with experience in AI/ML and GenAI. Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.

Responsibilities Ensure the accuracy and completeness of CMDB data. Develop and enforce CMDB policies, procedures, and standards. Perform regular audits and data quality checks. Work with IT and business stakeholders to gather detailed requirements and document CMDB-related processes. Facilitate workshops and meetings to capture configuration item (CI) requirements. Collaborate with ServiceNow developers and administrators to implement CMDB enhancements. Process improvement tracking and continual service improvement management. Ensure data consistency and integrity across integrated systems. Create and maintain CMDB reports and dashboards. Provide insights and recommendations to IT and business stakeholders. Identify and implement process improvements to enhance CMDB accuracy and efficiency. Maintain CMDB documentation, including process flows, procedures, and user guides. Deliver process and feature training to stakeholders and cross functional teams. Able to work as part of a geographically separated team. Essential Exceptional communications skills, both written and verbal Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders. A strong track record of delivering continual service improvement. Be able to communicate effectively, technical issues with technical and non-technical audience. A solid understanding of the ITIL and Agile framework Deep understanding of the ITIL/ITSM best practices and its inter-dependencies. Experience conducting process analysis and documenting process improvement initiatives. ITIL Foundation Certification (required). ServiceNow Certified System Administrator (preferred). ServiceNow Certified Implementation Specialist CMDB (preferred). Hands-on experience with ServiceNow CMDB and ITSM modules. Qualifications Bachelor of Engineering/ Bachelor of Technology 5+ years experience in a similar role and Enterprise organization, with a focus on CMDB and configuration management. Location : Hyderabad Work shift Timings : 11 AM to 8 PM

Experience : 4-5 years Work location: Hyderabad Shift Timings: 11 AM to 8 PM Roles and Responsibilities: Understanding the business objectives, data preparation, data mining, feature engineering, and developing Gen-AI Solutions to solve the business problems Provide direction to the team in terms of technical issues and the design challenges Should be self-driven individual and always look for future opportunities Ensuring delivery of work with minimal errors, within agreed time frame. Ensures Stakeholder satisfaction Demonstrates good communication skills Generates innovative ideas. Operates effectively in a fast-changing environment. Embraces change. Takes a broad approach to problem solving and decision making by analyzing, thinking ahead and planning. Acts with sense of urgency, practicality and integrity. Demonstrates ability to make decisions. Contributes to and participates in decision making and creates a participative decision-making environment. Seeks understanding of impacts and monitor and reviews these on an ongoing basis. Holds accountable for ensuring that results are achieved. Demonstrates a strong orientation towards achievement. Provides input to decision making processes. Demonstrates an understanding and appreciation of the cultural diversity present in the global business environment Technical Skills: Strong understanding of Microsoft Copilot Platform and its capabilities Support team on deploying and managing Gen-AI systems in production environments. They need to have a basic understanding of Gen-AI systems architecture and how to optimize them for performance and scalability. Good Exposure to Python based Gen-AI projects Should have exposure to Cloud computing platforms such as Azure to train and deploy Gen-AI solutions. Awareness around concepts such as pre-trained models, Finetuned models etc. Basic understanding on LLM and NLP tools and technologies used to perform Gen-AI tasks such as text, image generation, and code generation. Ex: GPT-3, Codex, GitHub Copilot, Bard. Ability to showcase the technical solution implemented and present it to all stakeholders Excellent Troubleshooting & Analytical skills Ability to manage / support multiple priorities Be interested in the new tech stack and complex problems solving Should be aware of complete software development lifecycle, including analysis, design, configuration, development, and unit testing Knowledge of .Net Core and SQL database Should be able to share the consistent updates to project stakeholders on project risks and able to come up with risk mitigation plans Experience working on vector databases and index-based search implementations Experience in implementing or utilizing AI / ML solutions including the Azure Cognitive services Designing and implementing Azure based web app solutions Nice to have: Experience with .Net development Qualifications: 1+ years experience and expertise on Microsoft Copilot Studio 4+ years of Azure Ai services experience 4+ Years of Python development experience 3+ years of hands-on exp in Generative AI projects Experience with Using Gen AI libraries like Lang chain, semantic kernel, crewai , etc. Fair understanding of machine learning, natural language processing, and other AI technologies as well. Desirable to have hands-on with Python, Web Development It is good to have a good understanding of business principles and practices Should be able to identify and assess the business potential of Gen-AI technologies Should be able to develop and implement business strategies for Gen-AI projects. Desired to have a strong understanding of the ethical implications of Gen-AI. Able to support in implementing ethical guidelines for the use of Gen-AI. Ensure that Gen-AI is used in a responsible and ethical manner. Responsible to assist team on designing, building, and maintaining Gen-AI models and systems. Basic understanding of how Gen-AI models work and how to craft prompts that will produce the desired results. Collaborate with Users to provide inputs on developing and implementing ethical guidelines for the use of Gen-AI. A strong desire to produce quality work, adopt standards and adhere to those standards Must be able to think & innovate out of the box Provide input to assist with continual improvement Regularly discuss current workload, issues, concerns, etc. Challenge team members to broaden their thinking about the environment and applications Ensure all work adheres to best practices Operate & Maintain: Manage the production issues of existing projects along with ongoing initiatives Standards & Documentation: Accountable for the creation of key standards and documents Ensure documentation, processes and standards are maintained or created for the delivered projects

Role and Responsibilities: Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform. Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows. Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods. Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization. ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning. Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations. Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration. Continuous Improvement: Staying updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables. Collaboration and Communication: Collaborating with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives. Mentorship and Leadership: Providing guidance and mentorship to junior developers, sharing knowledge and best practices, and participating in knowledge-sharing activities within the team and the broader organization. Certifications: ServiceNow certifications in CSA is must and any CIS-ITSM/HRSD are strongly preferred. Location : Pune Work hours: 11AM to 8PM IST.

Responsibility As ServiceNow functional expert, you are the Subject Matter Expert in ITIL process implementation over ServiceNow and have a keen interest across the ServiceNow platform. You will support practitioners across Europe and work with colleagues in multiple locations. To make most of this opportunity, we are looking for evidence of strong grip on the following skills: Product & Service Management You are responsible for not only the products you support but also the IT service they provide to the firm. This means you need to have an awareness of KPIs, metrics, and understanding how and when to escalate issues when required. Product Ownership Understand what Agile is, be able to structure work in an Agile form; understand its artefacts and methodologies. Depth of knowledge required will depend based on which products you are working on. Experience working in ServiceNow projects Capable of working in waterfall and agile methodologies. Qualifications Bachelor of Engineering/ Bachelor of Technology 6 to 8 years experience in Service Now Configuration Location : Hyderabad Work hours : 11AM to 8PM

Experience : 3.5-5.5 years Work location : Hyderabad. Shift Timings : 11 AM to 8 PM Technical Skills: Must have exposure to React/Angular based UI for AI/Gen-AI projects. Must have exposure to .Net server-side API creation. Must have hands-on exposure to most used Azure Services Ability to develop and maintain high-quality, responsive user interfaces for web applications. Should have exposure to Cloud computing platforms such as Azure for web-application deployment and management. Ability to showcase the technical solution implemented and present it to all stakeholders. Excellent Troubleshooting & Analytical skills Ability to manage / support multiple priorities. Be interested in the new tech stack and complex problems solving. Should be aware of complete software development lifecycle, including analysis, design, configuration, development, and unit testing. Should be able to share the consistent updates to project stakeholders on project risks and able to come up with risk mitigation plans. Designing and implementing Azure based web app solutions. Roles and Responsibilities: Develop and maintain high-quality, responsive user interfaces for web applications. Develop Scalable and Robust backend APIs aligned with business requirements. Collaborate with designers, product managers, and backend developers to implement and improve UI/UX designs. Conduct code reviews, provide feedback, and mentor junior developers as needed. Should be self-driven individual and always look for future opportunities. Ensuring delivery of work with minimal errors, within agreed time frame. Ensures Stakeholder satisfaction. Demonstrates good communication skills. Generates innovative ideas. Operates effectively in a fast-changing environment. Embraces change. Takes a broad approach to problem solving and decision making by analyzing, thinking ahead and planning. Acts with sense of urgency, practicality, and integrity. Demonstrates ability to make decisions. Contributes to and participates in decision making and creates a participative decision-making environment. Seeks understanding of impacts and monitor and reviews these on an ongoing basis. Holds accountable for ensuring that results are achieved. Demonstrates a strong orientation towards achievement. Provides input to decision making processes. Demonstrates an understanding and appreciation of the cultural diversity present in the global business environment. Nice to have: Gen AI Frameworks like LangChain Exposure to Python Web development Qualifications: 3+ years of hand-on experience with .Net Web API development. 3+ years of experience with .Net Core development 3+ year of experience with Azure cloud development. Strong hands-on exposure to various Azure services 2+ Years of Angular/React web-UI development experience. 2+ years of hands-on experience with JavaScript, HTML, and CSS 1+ years of hands-on exp in Generative AI projects Good understanding of how Gen-AI models work. It is good to have a good understanding of business principles and practices. Desired to have a strong understanding of the ethical implications of AI. Able to support in implementing ethical guidelines for the use of Gen-AI. Ensure that AI is used in a responsible and ethical manner. Responsible to assist team on designing, building, and maintaining Gen-AI models and systems. A strong desire to produce quality work, adopt standards and adhere to those standards Must be able to think & innovate out of the box. Provide input to assist with continual improvement. Regularly discuss current workload, issues, concerns, etc. Challenge team members to broaden their thinking about the environment and applications Ensure all work adheres to best practices. Operate & Maintain: Manage the production issues of existing projects along with ongoing initiatives. Standards & Documentation: Accountable for the creation of key standards and documents Ensure documentation, processes and standards are maintained or created for the delivered projects.

Responsibilities: Full stack hands on developer and strong individual contributor. Go-to person on the assigned projects. Able to understand and implement the project as per the proposed Architecture. Implements best Design Principles and Patterns. Understands and implements the security aspects of the application. Knows ADO and is familiar with using ADO. Obtains/maintains appropriate certifications and applies respective skills on project engagements. Leads or contributes significantly to Practice. Estimates and prioritizes Product Backlogs. Defines work items. Works on unit test automation. Recommend improvements to existing software programs as deemed necessary. Go-to person in the team for any technical issues. Conduct Peer Reviews Conducts Tech sessions within Team. Provides input to standards and guidelines. Implements best practices to enable consistency across all projects. Participate in the continuous improvement processes, as assigned. Mentors and coaches Juniors in the Team. Contributes to POCs. Supports the QA team with clarifications/ doubts. Takes ownership of the deployment, Tollgate, and deployment activities. Oversees the development of documentation. Participates in regular work, status communications and stakeholder updates. Supports development of intellectual capital. Contributes to knowledge network. Acts as a technical escalation point. Conducts sprint review. Does code Optimization and suggests team on the best practices. Skills: Education qualification : BE /B Tech ( IT/CS/Electronics) / MCA / MSc Computer science 6-9years ofIT experience in application development , support or maintenance activities 2+ years of experience in team management. Must have in-depth knowledge of software development lifecycles including agile development and testing. Enterprise Data Management framework , data security & Compliance( optional). Data Ingestion, Storage n Transformation Data Auditing n Validation ( optional) Data Visualization with Power BI ( optional) Data Analytics systems ( optional) Scaling and Handling large data sets. Designing & Building Data Services using At least 2+ years in : Azure SQL DB , SQL Wearhouse, ADF , Azure Storage, ADO CI/CD, Azure Synapse Data Model Design Data Entities : modeling and depiction. Metadata Mgmt( optional). Database development patterns n practices : SQL / NoSQL ( Relation / Non-Relational native JSON) , flexi schema, indexing practices, Master / child model data mgmt, Columnar , Row API / SDK for No SQL DBs Ops & Mgmt. Design and Implementation of Data warehouse, Azure Synapse, Data Lake, Delta lake Apace Spark Mgmt Programming Languages PySpark / Python , C#( optional) API : Invoke / Request n Response PowerShell with Azure CLI ( optional) Git with ADO Repo Mgmt, Branching Strategies Version control Mgmt Rebasing, filtering , cloning , merging Debugging & Perf Tuning n Optimization skills : Ability to analyze PySpark code, PL/SQL, . Enhancing response times GC Mgmt Debugging and Logging n Alerting techniques. Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus). Excellent written and verbal communications, organization, analytical, planning and leadership skills. Strong management, communication, technical and remote collaboration skill are a must. Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment. Ability to effectively conduct technical discussions directly with Project/Product management, and clients. Excellent team collaboration skills. Education & Experience: Education qualification: BE /B Tech ( IT/CS/Electronics) / MCA / MSc Computer science 6-9 years of Domain experience or other relevant industry experience. 2+ years of Product owner or Business Analyst or System Analysis experience. Minimum 3+ years of Software development experience in .NET projects. 3+ years of experiencing in Agile / scrum methodology Work timings: 9am-4pm, 7pm- 9pm Location: Hyderabad Experience: 6-9 yrs

Work Location : Hyderabad Shift Timings : 11 AM to 8 PM Qualifications Required Computer science graduate 4 -5 years of relevant work experience Technical Skills At least 4-5 years experience in business analysis, requirements management and SuccessFactors Talent. At least two full life-cycle SAP SuccessFactors integration implementation. experience on SuccessFactors integration with CPI, Integrated with third party system, SuccessFactors Integration center system and SuccessFactors Intelligent service center. Experience SuccessFactors modules (Recruitment/Employee Central), end to end integrations including requirements gathering (functional specifications), configuration design, configuration, and testing is preferred. Responsible for creating documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Journey Maps, Wireframes and User Guides. Should manage the Product Backlog for a Product, working with the onsite BSA and Engagement Manager to prioritize requirements. Good analytical and problem-solving skills. Perform all the development activities including Dev, Unit Test, Deployment etc Document current and To-be Business processes and Provide assistance in developing strategies and solutions Establish and clearly document requirements and develop use cases Create and refine preliminary design / mockup of new functionality and develop flow charts, functional diagrams and descriptions to communicate application design specifications for projects, as required Serves as the conduit between the Business stakeholders and the software development team.

Role Specific Responsibilities As a Senior Analyst, you will contribute hands on to all day-to-day development activities. Youll closely work with the Managers, Assistant Managers and other team members to tackle development, analysis, understanding requirements and other issues. This would also require you to be involved in all stages of development (planning, designing, development, deployment, testing etc.). But thats just the start; well also expect you to: Brainstorm and break up requirements for getting clarifications Providing the effort estimates.Ability to be hands on. Designing/ Developing solutions for the complex requirements Very good at communication (both verbal and written). Provide deliverables with high quality. Ability to use/customize Third party libraries Designing/ Customization complex solutions using Microsoft .Net Core Education : Bachelors degree in computer science, engineering, or other technical or scientific field. Certification : Cloud /Microsoft Years of Experience: 3-6yrs Location : Hyderabad Work timings: 2PM to 11PM IST Qualifications Strong knowledge in Front End application development like Angular 8.0 or above Strong knowledge in developing backend application in C#/ Microsoft Development Stack Knowledge on Docker and Kubernetes, Redis, Service Bus and Event Hub. Working knowledge of software development life cycle, test driven development, continuous integration andcontinuous delivery Strong hands on knowledge on Microsoft ASP.Net Core and MVC framework. Good knowledge on JavaScript and other client side scripting tools Strong knowledge on SharePoint Online and related concepts Working experience on libraries like Compare.NetObjects, Stateless, Auto Fixture, parquet-dotnet, Flask etc. Creative and innovative, taking a thorough, design-driven approach

Responsibilities: A bachelors degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. 5+ years of experience in quality assurance and test automation including coding the test scripts, with at least 1-2 years focused on AI and GenAI technologies. Hands-on experience with automation-first techniques like BDD and test automation tools like TOSCA, Selenium, Gherkin, Functionize, Testim, AccelQ. Experience with AI/GenAI tools and frameworks (e.g., TensorFlow, PyTorch, OpenAI, Python, etc.). Understanding of machine learning algorithms and their application in test automation. Experience with cloud hyper-scalers like Azure, AWS, and GCP. Good understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, ADO, GitHub, SonarQube, etc. Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.

Responsibilities: Outcome-Driven Accountability : Embrace and drive a culture of accountability for customer and business outcomes. Develop quality engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, AI-driven test automations. Technical Leadership and Advocacy : Serve as the quality advocate for products, ensuring high-quality automation coverage, appropriateness, feasibility, and alignment with business and customer goals. Design, develop, and maintain advanced automation frameworks to drive Automation first mindset using advanced techniques including BDD, AI and GenAI technologies to streamline and enhance the testing process. Engineering Craftsmanship : Maintain accountability for the integrity of test design, test automation, their ongoing maintenance and scale, as well as the quality of solutions. Stay hands-on, self-driven, and continuously learn new approaches, tools, techniques, and frameworks. Integrate AI and GenAI tools and techniques into existing testing processes to improve accuracy, efficiency, and coverage of automated tests. Customer-Centric Engineering : Develop lean quality engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams before, during, and after delivery to ensure the right solution is delivered at the right time. Incremental and Iterative Delivery : Adopt a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions. Cross-Functional Collaboration and Integration : Work collaboratively with empowered, cross-functional teams including product management, experience, engineering, and delivery. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation. Advanced Technical Proficiency : Possess basic knowledge of modern quality engineering practices and principles, including Agile methodologies and DevSecOps to deliver daily product deployments using techniques like fully automated in-sprint testing to accept the stories and work products, powered by AI/GenAI, throughout the SDLC lifecycle. Strive to be a role model, leveraging these techniques to optimize solutioning and product delivery. Demonstrate an understanding of the full lifecycle product development, focusing on continuous improvement and learning. Domain Expertise : Quickly acquire domain-specific knowledge relevant to the business or product. Translate business/user needs and UX/UI designs into test automation. Be a valuable, flexible, and dedicated team member, supportive of teammates, and focused on quality and tech debt payoff. Effective Communication and Influence : Exhibit strong communication skills, capable of articulating complex technical concepts clearly and compellingly. Support teammates and product teams through well-structured arguments and trade-offs supported by evidence. Create coherent narratives that align technical solutions with business objectives. Engagement and Collaborative Co-Creation : Engage and collaborate with product engineering teams, including customers as needed. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions. Qualifications: A bachelors degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. 5+ years of experience in quality assurance and test automation including coding the test scripts, with at least 1-2 years focused on AI and GenAI technologies. Hands-on experience with automation-first techniques like BDD and test automation tools like TOSCA, Selenium, Gherkin, Functionize, Testim, AccelQ. Experience with AI/GenAI tools and frameworks (e.g., TensorFlow, PyTorch, OpenAI, Python, etc.). Understanding of machine learning algorithms and their application in test automation. Experience with cloud hyper-scalers like Azure, AWS, and GCP. Good understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, ADO, GitHub, SonarQube, etc. Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.

Responsibilities: Evaluate, recommend, and implement solutions to address customer issues, following defined best practices for configuration, troubleshooting, and resolution. Serve as the primary technical contact to troubleshoot and resolve customer-reported issues on ServiceNow platform. Ensure successful delivery of support outcomes within defined SLAs and customer satisfaction metrics. Engage with product teams and customers throughout the lifecycle of issue resolution, from initial diagnosis and root cause analysis to implementation of solutions and post-resolution support. Collaborate with internal teams to establish and refine technical best practices and operational standards for support delivery. Ensure proactive and transparent communication with customers, stakeholders, and internal teams during issue resolution. Deliver high-quality technical solutions that are complete, consistent, timely, and aligned with customer expectations. Collaborate with stakeholders to assess and configure workflows and platform settings to resolve complex technical and business requirements. Produce deliverables such as detailed incident analysis, troubleshooting documentation, root cause analysis reports, and solution guides. Provide advanced technical troubleshooting for code-related issues or platform defects impacting customers. Offer guidance and mentorship to junior support team members, fostering knowledge sharing and skill development. Qualifications: 6+ years of hands-on experience with the ServiceNow modules like ITSM,HRSD etc Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem) Proficiency in diagnosing, troubleshooting, and resolving complex issues, including environment-specific problems. Ability to identify root causes and recommend proactive solutions to prevent recurrence. Strong understanding of Agile/Scrum methodologies to prioritize and address customer tickets effectively. Experience in engaging directly with customers to understand and address their business needs through technical solutions. A track record of achieving high customer satisfaction scores through effective communication, empathy, and technical depth. Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates. Excellent communication skills for collaborating with internal teams and providing clear, professional updates to customers. Certifications : ServiceNow certifications in CSA is must and CIS ITSM/HRSD are strongly preferred. Work hours: 11AM to 8PM IST.