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CMDB Analyst SME

CMDB Analyst SME

NXP Semiconductors

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:5 days ago| Platform: Shine logo

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Skills Required

asset management servicenow cmdb itil incident management problem management sdlc change management analytical skills collaboration customer service communication skills it configuration service mapping problem solving skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Configuration Management Specialist, you will be responsible for supporting the Configuration manager in the development of CMDB policy, processes, and knowledge base. Your overall responsibility will include managing and maintaining data/IT configuration items and data governance for the platform. Working closely with the Configuration manager, you will aim to improve CI data integrity by focusing on classes, naming conventions, attributes, data sources, and relationships. You will assist in conducting configuration audits and reconciliation, ensuring that configuration owner roles are performed to maintain CMDB accuracy and completeness. Your role will involve driving visibility on unauthorized CI changes or alterations to the environment and maintaining the data dictionary. Additionally, you will own the data model for the platform and define KPIs to manage the effectiveness of the data. Collaboration with other stakeholders to understand new requirements and identify how Configuration management can support business outcomes will be a key aspect of your responsibilities. You will also support and administer the tool for configuration and asset management, ServiceNow Discovery, and other assigned applications or modules. Performing SDLC activities required to enhance the ServiceNow platform will also fall within your scope of work. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Systems, or a related IT field. Possessing an ITIL Foundation v3 or v4 certification is required, along with at least 2+ years of ServiceNow IT Operations experience and 5+ years of experience in global enterprises. Expert knowledge of IT Configuration and Asset Management processes is essential, as well as familiarity with ServiceNow CMDB, Discovery, and Service Mapping tools. A solution-oriented mindset, along with the ability to provide recommendations for the current and future platform, is crucial. You should be well-versed in the processes that consume CMDB data, such as Incident, Problem, SDLC, Asset, and Change. Excellent analytical and problem-solving skills are necessary for maintaining CMDB data integrity, as well as the ability to generate reports for KPIs. Strong collaboration, customer service, and communication skills are vital for working effectively in a team environment. You should be capable of working quickly and efficiently under pressure, handling multiple priorities simultaneously. If you are looking for a challenging role where you can utilize your expertise in Configuration Management within a global enterprise setting, this opportunity at NXP in India could be the perfect fit for you.,

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CMDB Analyst SME