Cluster Reservations Associate

IHG Hotels & Resorts

1 - 2 years

1 - 2 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

training hospitality front office reservation sales guest service focus reservation associate customer service room

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle guest reservations efficiently across multiple properties within the HIEX SAMHI portfolio.
Respond to reservation queries via phone, email, and online platforms in a professional and timely manner.
Maximize room sales by upselling and promoting special packages/offers.
Ensure accurate input of reservation details in the system (Oasis/CRS).
Coordinate with Front Office, Sales, and Revenue teams to optimize room availability and rate management.
Provide excellent guest service while maintaining IHG brand standards.
Assist in preparing daily/weekly reservation reports for the Cluster Revenue Manager.

What We Need From You

Bachelor s degree/diploma in Hospitality or related field preferred.
Previous experience in Reservations, Front Office, or Customer Service will be an advantage.
Strong communication skills (verbal & written) and good telephone etiquette.
Knowledge of hotel PMS/CRS (Opera or similar systems) is desirable.
Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
A guest-focused mindset with passion for delivering great service.

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