Cluster Manager-VRM-BRANCH BANKING-VRM

You are a dynamic and experienced professional seeking the position of Area Head for the Virtual Relationship Management Team at our organization. In this role, you will lead the team in managing customer relationships effectively. Your responsibilities will include developing and implementing relationship management strategies, fostering strong relationships with customers, and driving growth in our Savings and Current account portfolio. As the Area Head, you will oversee the day-to-day activities of a large unit, manage a team of customer service representatives, and ensure the delivery of exceptional service to our customers. You will play a key role in providing leadership and guidance to your team of relationship managers and Team Leaders, coaching and training them to achieve business objectives. Your role will also involve collaborating with internal teams to enhance customer experience and identify opportunities for portfolio growth. You will monitor and analyze key performance indicators to evaluate the effectiveness of relationship management efforts and maintain positive relationships with senior leadership and stakeholders. Ensuring compliance with relevant laws and regulations will be crucial in this position. To excel in this role, you should possess a Bachelor's degree in business, marketing, or a related field, with an MBA preferred. You should have over 10 years of experience in relationship management, demonstrating a track record of successfully building and managing teams. Experience in using major Contact Centre Dialler/Software, CRM, SalesForce, NICE, and people management tools is desirable. Knowledge of Data Protection and TRAI Guidelines is essential, along with excellent communication and interpersonal skills to interact effectively with stakeholders and team members. Strong leadership skills are required to motivate and inspire the team to achieve high performance levels. Additionally, you should have strong analytical and problem-solving abilities to identify growth opportunities and enhance partnerships. Your experience in business development, marketing, and sales principles will be beneficial, as well as your proficiency in managing budgets and financial forecasting. Continuous improvement of customer service operations through process enhancements, training, and technology upgrades will be a key focus area in this role.,