Cluster Manager - Group Collections

1. Leadership and Team Management:

- Supervise and provide guidance to Area Collection Managers and their teams of Group Collection Managers.

- Conduct regular meetings with Area Collection Managers to review performance and provide feedback.

- Mentor and develop the leadership skills of Area Collection Managers.

2. Strategic Planning:

- Develop and implement strategic plans to improve collection performance across the cluster.

- Analyze collection data and trends to identify areas for improvement and implement corrective actions.

- Ensure alignment of collection strategies with overall organizational goals.

3. Performance Monitoring:

- Monitor and evaluate the performance of Area Collection Managers and Group Collection Managers.

- Ensure collection targets are met or exceeded.

- Prepare and present performance reports to senior management.

4. Operational Efficiency:

- Ensure efficient and effective collection operations within the cluster.

- Oversee the implementation of collection policies and procedures.

- Identify and address operational challenges to improve productivity.

5. Compliance and Risk Management:

- Ensure compliance with all regulatory requirements and company policies related to collections.

- Identify potential risks and implement measures to mitigate them.

- Conduct regular audits to ensure adherence to collection protocols.

6. Customer Relationship Management:

- Maintain a customer-centric approach in all collection activities.

- Address and resolve complex customer issues escalated by Area Collection Managers.

- Foster positive relationships with customers to enhance the company's reputation.

7. Training and Development:

- Identify training needs for Area Collection Managers and their teams.

- Organize and facilitate training sessions on collection techniques, compliance, and customer service.

- Keep the team updated on new policies, procedures, and industry best practices.

Qualifications and Skills:

- Education: Bachelors degree in Finance, Business Administration, or a related field. MBA or equivalent is preferred.

- Experience: Minimum of 7 years of experience in collections, with at least 5 years in a supervisory or managerial role in the JLG sector.