Cluster Manager

Cluster Manager Summary: The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle. The role also requires an efficient leader who monitors the operations and hence ensures efficiency in execution at any point in time. The role will report to a Zonal Manager Direct Reports: 5-7 Key Account Executives Responsibilities: Merchant Acquisition: • Set up and lead the team to achieve merchant acquisition goals and targets • Track progress against plan by implementing strong processes & review mechanism using well - defined metrics Account Management: • Set up and drive the team to achieve active merchant targets through effective servicing • Ensuring effective deployments, training and farming of merchants acquired • Plan, assess & implement monetization avenues Map Competition: • Monitor competition activity in key accounts and ensure appropriate response strategies are formulated and implemented • Share best practices internally for growth of the larger team Team and Stakeholder Management: • Contributions in the areas of leadership development, employee engagement, organization development and capacity building • Work with internal stakeholders including Marketing, Customer experience Requirements: • MBA from campus with good academic record • Proven working experience of 4-6 years in sales/business development with at-least 1 year in modern trade / Key account management • Excellence communication and influencing skills • Should have handled team and processes like goal setting, performance management, etc. • Strong ethics and discretion while dealing with customers • Drive for result, able to demonstrate/quantify success relative to established targets and metrics • Strong bias for action, problem solving and ownership • Ability to develop strong relationships with stakeholders and be a team player • Exposure to start up environment is an added advantage.