Cluster Manager

Key Skills:

Roles and Responsibilities:

• Lead and manage a large team of area managers, focusing on performance, expectations, and goals.
• Collaborate with the implementation and operations strategy teams to ensure effective order fulfillment and logistics management.
• Conduct cost analysis and reporting, manage schedules, and oversee quality and process change initiatives.
• Design and execute employee retention plans, determining staffing and training needs for your areas.
• Improve systems, processes, and policies to enhance management reporting and business metrics.
• Ensure discipline among delivery executives and resolve any disputes to maintain a healthy work environment.
• Support area managers in developing a motivating pay-out structure for delivery executives.
• Guarantee flawless delivery service with a focus on real-time service levels and schedule adherence.
• Meet or exceed customer satisfaction ratings for the delivery fleet in your areas.
• Provide coaching and feedback to area managers, conducting weekly one-on-ones to enhance customer satisfaction.
• Schedule regular hub visits to ensure compliance with operational standards.
• Address complex supervisor-related issues and ensure compliance among delivery executives regarding uniform and identification requirements.

Skills Required:

• Must-Have:

• Warehouse Management
• Team Management & Leadership
• Strong operational and process management skills
• Analytical and problem-solving skills
• Excellent communication and interpersonal skills

• Nice-to-Have:

• Inventory Management
• Experience in cost analysis and reporting
• Knowledge of logistics and last-mile delivery operations
• Exposure to employee retention and performance management strategies
• Familiarity with compliance, quality checks, and safety standards

Education: