echnical Cluster Lead - Job Description Position Overview
The Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.
Key Responsibilities Cluster Operations Management
- Lead technical operations across assigned property cluster (typically 5-15 properties)
- Oversee building systems performance, maintenance programs, and capital projects
- Ensure consistent service delivery standards across all cluster properties
- Coordinate with property management teams to optimize operational efficiency
- Manage cluster-wide technical budgets and vendor relationships
Technical Excellence
- Implement and maintain technical standards and best practices across the cluster
- Conduct regular property assessments and technical audits
- Drive energy efficiency initiatives and sustainability programs
- Oversee preventive maintenance programs and emergency response protocols
- Ensure compliance with safety regulations, building codes, and environmental standards
Team Leadership
- Manage technical staff including engineers, technicians, and specialists across cluster properties
- Provide coaching, development, and performance management for direct reports
- Foster collaboration and knowledge sharing between cluster teams
- Coordinate training programs and skill development initiatives
- Support recruitment and onboarding of technical personnel
Strategic Planning & Innovation
- Develop cluster-specific technical strategies and improvement plans
- Identify opportunities for operational optimization and cost reduction
- Lead implementation of new technologies and digital solutions
- Analyze performance metrics and develop action plans for improvement
- Support business development and client retention efforts
Stakeholder Management
- Serve as primary technical contact for cluster clients and tenants
- Collaborate with account management and business development teams
- Coordinate with corporate technical teams and subject matter experts
- Manage relationships with key vendors and service providers
- Provide technical expertise for lease negotiations and space planning
Required Qualifications Education & Experience
- Bachelors degree in Engineering, Facilities Management, or related technical field
- 7-10 years of experience in commercial real estate operations, facilities management, or building engineering
- 3-5 years of supervisory or team leadership experience
- Professional certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred
Technical Competencies
- Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)
- Experience with CMMS/IWMS platforms and building automation systems
- Understanding of energy management and sustainability practices
- Familiarity with construction and capital project management
- Knowledge of relevant codes, regulations, and industry standards
Leadership & Communication Skills
- Proven ability to lead and motivate technical teams
- Strong problem-solving and analytical capabilities
- Excellent communication skills with ability to interact with diverse stakeholders
- Project management experience with ability to handle multiple priorities
- Customer service orientation with focus on client satisfaction
Technology Proficiency
- Experience with PropTech solutions and IoT building technologies
- Proficiency in data analysis and reporting tools
- Knowledge of digital workplace technologies
- Understanding of smart building concepts and applications
Preferred Qualifications
- Experience managing geographically dispersed teams
- Background in multiple property types (office, industrial, retail, healthcare)
- Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)
- Lean Six Sigma or similar process improvement training
- Advanced degree in Engineering, Business, or related field
Key Performance Indicators
- Cluster operational performance metrics (uptime, response times, tenant satisfaction)
- Budget management and cost optimization achievements
- Energy efficiency and sustainability improvements
- Team performance and development metrics
- Client retention and satisfaction scores
What We Offer
- Competitive salary with performance incentives
- Comprehensive benefits package including health, dental, and retirement plans
- Professional development opportunities and continuing education support
- Flexible work arrangements and modern technology tools
- Career advancement opportunities within JLLs global platform
- Access to industry-leading training and certification programs
Travel Requirements
- Regular travel within assigned cluster (up to 50%)
- Occasional travel for training, conferences, or corporate meetings
- Valid drivers license required
Location:
On-site Bengaluru, KA
