Cloud Support Manager - CABS

Job Description

We are seeking an experienced Cloud Account & Billing Support Manager to join our dynamic team. The ideal candidate will have excellent communication, excellent attention to detail, strong analytical & problem-solving skills, a strong commitment to accuracy & efficiency and the ability to manage a team. Responsibilities Train & Manage a team of account & billing specialists and provide support as needed Manage performance levels through robust KPI's and SLA's to ensure service levels Manage the day-to-day operations and review work of the team to ensure accuracy, resolving inconsistencies as needed Develop and maintain policies and procedures to ensure compliance with regulatory requirements. Review and analyse billing data to identify trends and areas for improvement Collaborate with other departments, such as finance, sales, Accounts Receivable to ensure smooth and efficient business operations Respond to account & billing inquiries and resolve issues as needed Prepare and present reports to senior management. Provide customer support to customers with disputes or inquiries concerning their cloud account, invoices or billing process Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor's degree in accounting, finance, or a related field Strong leadership and management skills Excellent attention to detail and analytical skills Familiarity with billing software and systems Strong communication and interpersonal skills Ability to work under pressure and meet deadlines Good people manager Ability to communicate effectively with clients and internal teams Preferred technical and professional experience A minimum of 7 years of proven work experience as a Cloud Account & Billing or similar role with at least 3 years in a management role. Strong understanding of revenue recognition standards and billing compliance requirements. Understanding of Cloud Environment