Cloud Support Engineer

Overview

The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence.

Oracles extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.

We are specifically looking for TechnicalEngineer(s)to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services.You will take an active role in the definition and evolution of standard practices and procedures.Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting

Experience

Interpersonal:

Good written and verbal English communication skillsEffectively communicate with people on both a technical and non-technical levelAbility to work with a global, remote workforceSelf-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service providedA focus on customer service / satisfaction.

Technical:

Bachelors degree, in Computer Science, MIS or related field2+ years experience in Infrastructure or related fieldExperience supporting network and network security technologies, including:Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSLSDWANRouters and switches such as Cisco Nexus, Juniper MX, and AristaFirewalls such as Fortinet, Juniper, and Palo AltoLoad balancers such as F5In-depth knowledge of routing and switchingExperience performing regular capacity management functions for network and security componentsDemonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actionsWork jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions

Preferred Skills

CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalentTechnical understanding and practical application of network protocols and technology

VPN IPSEC and SSLFirewalls and load balancers, security policy managementNetwork / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.Technical understanding and practical application of security supportTechnical understanding and practical application of DevOps

Continuous Integration / Continuous Delivery & Deployment ToolsNetwork as Code strategyFamiliarity of IaaS/PaaS/SaaS infrastructure/environmentsIntegration technologies (APIs)Scripting experience in Ansible, Python, others