Cloud Kinetics - ITSM/ITAM Platform Implementation Lead - Enterprise Service Management

ITSM / ITAM Implementation Lead

Key Responsibilities

• Lead the requirement gathering and analysis for ITSM, ITAM, CMDB, and Asset Discovery platforms.
• Design ITIL-compliant processes for incident, change, problem, and service request management.
• Define and implement foundation data templates and process standards.
• Drive the implementation of platforms including ITSM, ITAM, CMDB, Asset Discovery, and Data Manager tools.
• Integrate ITSM platforms with SIEM, SSO, SecOps, DevOps, and SAP.
• Ensure seamless integration of ITSM systems with patch management, EDR tools, and security platforms.
• Design and execute data migration from legacy ITSM/CMDB systems to modern platforms.
• Reconcile asset discovery data with existing asset management systems and ensure data accuracy and integrity.
  

Desired Candidate Profile

• 8+ years of experience in Enterprise Service Management (ESM) implementations.
• Strong command of ITIL practices; ITIL Certification is mandatory.
• Proven experience leading end-to-end project implementations as a Tech Lead.
• Hands-on experience with Atlassian JSM (Jira Service Management).
• Delivered 6+ JSM projects
• Experience in SSO integration and Atlassian Data Guard.
• Asset discovery and management experience with platforms like Lansweeper and Device42
• Successfully delivered 3+ projects with 2000+ assets each.
• At least 2+ years experience in EOL/EOS Management
• Experience in using platforms like Atlassian, Device42, or ServiceNow
• Experience in asset discovery on cloud platforms
• Working knowledge of integrating ITSM platforms