Cloud Analyst

Service Assurance – Cloud Analyst

Do you demand the best from your professional career? Are you inspired by excellence? At Centrilogic, you will have the power to make a real impact. Come and join us in our mission to help companies become better digital versions of themselves.

Purpose and Objectives

Over nearly 15 years, we have become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services.

Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide.

The Service Assurance organization is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and working intensively with our products. We measure our success by customer satisfaction.

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

· Provide excellent customer support and experience.

· Experience in client-facing technology support, in the cloud or on premises.

· Provide support and maintenance for public and private cloud platforms and/or customer incidents in accordance with Service Level Agreements.

· Monitor customer infrastructure using various tools.

· KCS (knowledge-centered Service) methodology with knowledge base articles in every customer interaction.

· Perform managed service-related tasks such as troubleshooting Azure related issues, troubleshooting private cloud issues, VMWare vSphere support, VM backup and restore, and more.

· Work with partners and vendors to ensure the application of timely and accurate solutions.

· Be part of a tight-knit team of professionals.

· Be open and flexible. Adapt to new and emerging technologies and solutions.

· Join Centrilogic and become an ambassador for the Service Assurance Organization.

EDUCATION

· University degree or College diploma program in Computer Science or a related field.

· Any Cloud or Backup Administration certification will be considered as an added advantage.

SKILLS AND COMPETENCIES

Required:

· Excellent English communication skills (written and oral).

· Excellent organization and time management skills.

· An ability to handle multiple requests independently in an organized manner with minimal supervision.

· Knowledge of business and technology processes.

· Must be able to work on rotating shift schedules including weekends.

WORK EXPERIENCE

Required:

· 2 years’ experience in VMware solutions, including clustering.

· 2 years’ experience in Windows Server environments including AD, DNS, DHCP, IIS, etc.

· 2 years’ experience in Azure environments including VMs, NSGs, VNets, ASRs, Storag,e etc.

· 2 years’ experience in M365 including Entra ID, Exchange, Teams, and SharePoint. Preferred experience with Partner/CSP environments.

· Experience with domain registration and renewals, DNS records creation/modification, SSL certificates renewal, and lifecycle.

Good to have:

· Familiar and comfortable with Unix/Linux-based systems, i.e., Ubuntu, RedHat, and Oracle Linux.

· CLI/scripting/query familiarity with PowerShell, SQL, Ansible, Azure CLI.

· Basic understanding of networking concepts and methodologies.