Job
Description
Job Title: Clinical Support Consultant – Diagnostic & Transfusion Equipment Location: Delhi, Mumbai, Chennai, Kolkata Department: Clinical Support / Technical Services Reports To: Service Manager Employment Type: Full-Time (Remote with extensive travel) Company Overview Cosmic MedTech Solutions Pvt. Ltd. is a dynamic and fast-growing healthcare startup committed to shaping a healthier future for all. With the mission of "Advancing Humanity Through Innovative Care," we focus on accelerating technology adoption in the medical space by providing accessible and affordable healthcare solutions across India. Backed by a leadership team with over 20 years of industry expertise, we aim to deliver impact-driven innovations that advance patient outcomes and healthcare delivery. Job Summary We are looking for a skilled and passionate Clinical Support Consultant to provide end-to-end clinical application support for our portfolio of diagnostic and transfusion equipment. This position involves training, pre- and post-sales clinical support, research assistance, and ongoing engagement with healthcare professionals. The ideal candidate will act as the clinical bridge between users and the technology, ensuring optimal equipment use and maximum customer satisfaction. Key Responsibilities Provide remote and on-site clinical application training on diagnostic and transfusion equipment. Support sales teams with clinical evaluations, product demonstrations, and pre-sales engagements. Troubleshoot clinical usage issues and collaborate with technical support for prompt resolution. Create and maintain training materials, SOPs, and clinical documentation. Conduct and support research projects, clinical trials, and validation studies. Collect user feedback and share insights with R&D and product management teams. Maintain strong professional relationships with key opinion leaders (KOLs), diagnostic labs, and hospitals. Keep abreast of industry developments, regulatory standards, and competitor technologies. Contribute to internal training and knowledge-sharing initiatives across teams. Qualification Bachelor’s or Master’s degree in Medical Laboratory Technology, Life Sciences, Biomedical Engineering, or a healthcare-related field. 1–3 years of experience in clinical application support, preferably in diagnostics or medical devices. Working knowledge of laboratory workflows and diagnostic instrumentation (e.g., hematology, immunoassay, biochemistry analyzers). Experience in project management, research, and clinical trial coordination is an advantage. Strong communication, presentation, and interpersonal skills. Analytical mindset with excellent problem-solving abilities. Proficiency in Microsoft Office and CRM tools. Willingness to travel extensively (up to 70%). Show more Show less
