Clinic Manager and receptionist

Here is the updated job description:

Job Title: Clinic Manager & Front Desk Receptionist

Location: Green Park, New Delhi
Position Type: Full-time( Contractual)

Job Summary:
We are seeking a professional, organized, and friendly female Clinic Manager and Front Desk Receptionist to manage operations at our psychiatry clinic in Green Park, New Delhi. The ideal candidate will be fluent in English and Hindi, possess excellent interpersonal skills, and efficiently handle front-desk operations as well as clinic management tasks.

WE NEED A FEMALE CANDIDATE WHO IS CONFIDENT AND SMART WITH GOOD COMMUNICATION SKILLS. SHE SHOULD IDEALLY BE RESIDING IN DELHI AND SHOULD BE ABLE TO JOIN IN NEXT 1-2 weeks.

She should have a very good proficiency in spoken English, managing clinic records and handling patient queries over phone and in-person.

You can send your CV to pankaj.nimhans@gmail.com

Or you can whatsapp it to 8595483366.( DONOT CALL, SEND WHATSAPP MESSAGE ONLY)

Key Responsibilities:

• Front Desk Management:
• Welcome patients and visitors warmly and professionally.
• Manage appointment scheduling and rescheduling efficiently.
• Answer phone calls and emails promptly, addressing patient queries.
• Ensure patient records are updated and maintain data confidentiality.
• Clinic Operations:
• Supervise daily operations to ensure smooth functioning.
• Manage billing, invoicing, and financial records with accuracy.
• Maintain stock and inventory of medical and office supplies.
• Coordinate with external vendors for maintenance and other services.
• Patient Interaction:
• Provide a helpful and empathetic point of contact for patients.
• Ensure timely communication of appointment reminders and follow-ups.
• Address patient concerns professionally and escalate when necessary.
• Administrative Support:
• Assist with organizing and maintaining clinic records.
• Prepare and manage reports and schedules for staff and doctors.
• Support compliance with clinic policies and healthcare regulations.
• Team Coordination:
• Work collaboratively with doctors and staff to ensure high-quality patient care.
• Participate in team meetings to optimize clinic workflows and operations.
• Compliance & Safety:
• Ensure the clinic adheres to safety standards and maintains a clean, safe environment.
• Uphold patient privacy and clinic protocols at all times.

Work Hours:

Work is not overwhelming. Work is regarding giving appointments, managing documentation of patients and managing OPD of 20-30 patients and overall management of clinic.

WE NEED A FEMALE CANDIDATE WHO IS EXPERIENCED AND RELIABLE.

• All weekdays except Tuesday: 9:30 AM to 7:30 PM( Lunchtime depending on appointments)
• Weekly off: Tuesday
• Wednesday - No patients are seen but internal work and paperwork will be done.

Qualifications and Skills:

GOOD KNOWLEDGE OF SPOKEN ENGLISH AND HINDI AND BASIC COMPUTING SKILLS IS MUST.

CANDIDATE MUST BE ABLE TO COMMUNICATE CONFIDENTLY WITH PATIENTS IN ENGLISH AND MUST HAVE EXPERIENCE IN CALLING PATIENTS ANS SCHEDULING APPOINTMENTS AND MAINTAINING PROPER RECORDS ON COMPUTER.

• Prior experience in healthcare or administrative roles is an advantage.
• Excellent communication skills in English and Hindi (verbal and written).
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office; familiarity with clinic management software is a plus.
• Friendly, professional, and compassionate demeanor.

Compensation:

• Competitive salary based on experience. 24000 PLUS PER MONTH (negotiable depending on skills)
• Opportunities for growth and development within the clinic.

If you meet the above qualifications and are excited about working in a dynamic healthcare environment, we would love to hear from you.

Job Type: Full-time

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Clinic is 2 minutes walk away from Green Park metro station.

Where do you live in Delhi?
Can you commute daily to Green Park and reach on time( clinic timings are 9.30 AM-7.30PM)?Do you have any family commitments for which you need extra leaves( we give one weekly off and one additional leave per month)?Are you confident in dealing with difficult patients with patience and calming down anxious patients?We can provide a very good salary to candidates who are presentable and have good customer satisfaction skills. Do you feel confident to manage the front desk and appointments?

Education:

• Bachelor's (Required)

Experience:

• total work: 3 years (Preferred)
• Working in a clinic and managing customers: 2 years (Preferred)
• Clinic Front desk manager and reception: 1 year (Preferred)
• Working as front desk receptionist and manager: 1 year (Preferred)

Language:

• English, Hindi (Preferred)

License/Certification:

• Experience at a clinic or hospital (Preferred)

Location:

• New Delhi, Delhi (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person