Client Visit Experience Specialist

 About The Role  

Skill required: NA - Client Meetings

Designation: Client Visit Experience Specialist

Qualifications:Bachelor of Arts

Years of Experience:7 to 11 years
Language - Ability:English(Domestic) - Advanced
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits Program

Working with Microsoft products

Excellent US, British or Australian business writing

Communication, written, verbal and presentation

Organization skills

Project and program management

SharePoint organization and use

Infrastructure/ BP Service offerings

Influence

Issue escalation and resolution

Relationship selling

Service delivery organization

Problem solving

Critical thinking

Logistics management, i.e. transportation, accommodation, meals, entertainment, meeting

Remain calm and clearheaded under pressure

What are we looking for?

Working with Microsoft products

Excellent US, British or Australian business writing

Communication, written, verbal and presentation

Organization skills

Project and program management

SharePoint organization and use

Infrastructure/ BP Service offerings

Influence

Issue escalation and resolution

Relationship selling

Service delivery organization

Problem solving

Critical thinking

Logistics management, i.e. transportation, accommodation, meals, entertainment, meeting

Remain calm and clearheaded under pressure?planning and managing multiple projects ?building creative and effective sales presentations

Roles and Responsibilities:

Ensure end to end logistics for internal and external visitors is being taken care of during client visits

Drive the overall client visit experience and ensure compliance by all the site visit coordinators.

Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception

Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates

Oversee provision of a Welcome Package to client teams for use with prospective clients

Guide the team to resolve real-time logistical issues and handle escalations, if any

Run the PMO to report overall team's performance and to maintain logistical data in a central location

Approve Procurement Invoices on ARIBA

Foster team building activities and manage attrition to a minimum

Drive periodic calls with the global team to cascade information and share best practices

Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps

Have meaningful conversations with the direct reports and seek periodic feedback for own performance

Engage with key stakeholders to ensure seamless conduct of the visit management function globally

Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose
 Qualification Bachelor of Arts