Client Success/Renewals Specialist (Spanish Language)

Job Description: As a Customer Success Representative at Oracle, you will be an integral part of the Global Customer Success team responsible for managing contract renewals for specific products and support services across small, medium, and large enterprise customers worldwide. Your primary objective will be to ensure the target support renewal rate for existing small and medium-sized customers in your assigned territory. Furthermore, you will focus on customer retention and expansion by engaging in upselling and renewing multi-year contracts. Key Responsibilities: - Manage the customer success process within a defined territory. - Retain and enhance customer contracts through upselling and multi-year renewals. - Ensure timely support renewals for small to medium-sized customers. - Coordinate Customer Onboarding and Success Programs. - Provide performance feedback to management. - Act as the initial point of contact for customer escalations. - Serve as a resource for process and policy inquiries from other departments. - Troubleshoot issues and escalate when necessary. - Assist in key indicator reporting and trend analysis. - Educate customers on e-business practices and contractual implications. - Ensure customer awareness and understanding of the Support portfolio. - Meet productivity requirements for outbound renewal calls. - Manage exceptions for customers facing renewal obstacles. Qualification Required: - Proficiency in the Spanish Language. - Strong negotiation skills and customer service attitude. - Proactive and resourceful in a 24x7 environment. - Excellent analytical skills and proficiency in Excel. - Effective research and problem-solving abilities. - Ability to manage time effectively and prioritize tasks. - Self-motivated, goal-oriented, and focused. - Demonstrates judgment, initiative, and discretion in providing solutions. - Capable of making decisions independently. - Projects a positive and professional image. - Meets deadlines consistently. - Proposes and implements continual improvements. - Collaborates effectively with others to achieve shared goals.,