Client Success & Excellence- Executive

To ensure smooth, accurate, and timely execution of B2B orders from confirmation to dispatch by coordinating with internal teams, keeping clients updated, and proactively resolving challenges to maintain high-quality standards and client satisfaction.

Key Responsibilities

1. Order Execution & Tracking

- Monitor order timelines from confirmation to dispatch.

- Maintain trackers and daily status updates for visibility.

2. Internal Coordination

- Work closely with Production, QC, Purchase, and Inventory teams to ensure timely execution.

- Identify and escalate bottlenecks early, and work with relevant teams to resolve them.

3. Client Updates & Communication

- Share timely updates on order status with clients (directly or via sales team).

- Record and track client feedback, requests, or observations for smooth execution.

4. Challenge Resolution

- Take ownership of execution-related challenges and ensure they are sorted within agreed timelines.

- Escalate only unresolved or critical issues to the Head – Fulfilment & Excellence.

Order Timely Execution (TAT)

Challenge Resolution

Internal Coordination Efficiency

Client Communication & Updates

Preferred Skills & Qualities

- Strong coordination and follow-up skills

- Problem-solving and ownership mindset

- Good communication (written & verbal) for client handling

- Proficiency in MS Excel / Google Sheets and tracking tools

- Experience in operations, packaging, or manufacturing coordination is a plus