Client Specialist

Company Description

Maditrones is a team of dedicated designers, developers, and marketers specializing in empowering businesses of all sizes to achieve their goals. Our approach is rooted in the belief that creativity is the cornerstone of success. We work closely with creative professionals to help them build a strong online presence that highlights their unique work and tells their story. At Maditrones, we are committed to unleashing the full potential of our clients through innovative and customized solutions.

Role Description

The Client Specialist is a full-time, on-site role based in Kochi. In this role, you will interact with clients to address their needs, provide tailored solutions, and deliver outstanding customer experiences. Responsibilities include managing client accounts, responding to queries, ensuring customer satisfaction, and maintaining strong relationships between the company and its clients. Additionally, the Client Specialist will collaborate with internal teams to resolve issues and ensure a seamless service delivery process.

Qualifications

• Strong Interpersonal Skills and the ability to build and maintain client relationships.
• Proficient Communication skills for effective client interaction and feedback resolution.
• Customer Service and Customer Satisfaction expertise to address client needs and ensure positive outcomes.
• A focus on delivering exceptional Customer Experience to maintain engagement and loyalty.
• Proactive problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM tools and related technology is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.