Client Specialist

Customer Success Specialist (Fresher)

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About the Role

Customer Success Specialist

The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment.

Key Responsibilities

• Handle client communication and ensure timely updates
• Coordinate with internal teams for client deliverables
• Document client needs, feedback, and expectations
• Build strong rapport and maintain long-term client relationships
• Respond to and resolve customer queries promptly and professionally
• Support customer retention through effective post-sales engagement
• Track and coordinate customer tasks and project-related activities
• Work closely with Sales & Support teams
• Maintain accurate customer interaction records and feedback
• Work in night shifts to support customers across the US time zones.

Required Skills & Qualifications

• Experience:

  06 months & Freshers welcome

• Communication:

  Excellent spoken and written English

• Customer/Client Mindset:

  Strong willingness to assist and handle clients professionally

• Problem-Solving:

  Ability to think critically and provide effective solutions

• Adaptability:

  Quick learner with the ability to work in a fast-paced environment

• Technical Skills:

  Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided)

• Availability:

  Must be willing to work from the office on night shifts

Why Join Us

• Competitive salary and company benefits.
• Opportunity to build a strong foundation in client management & customer success
• Work in a dynamic, collaborative, and customer-centric environment