Client Servicing Manager

Job Summary:

You will be responsible for managing and nurturing client relationships throughout the event planning and execution process. The role requires effective communication, project management, problem-solving skills, and a strong understanding of event operations. You will act as a liaison between the client and internal teams, ensuring successful event delivery that meets or exceeds client expectations.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for clients throughout the event lifecycle.
• Understand and anticipate client needs and expectations to deliver personalised solutions.
• Build and maintain strong relationships with clients to ensure repeat business and referrals.
• Schedule and attend client meetings, presentations, and site visits.

Project and Event Management:

• Responsible for creating and elevating presentations according to the client brief.
• Work with internal teams (conceptualisers, designers, production, etc.) to execute events that align with the client’s vision and goals.
• Oversee the development of event proposals, timelines, and budgets.
• Ensure all event elements are delivered on time and within budget.
• Coordinate with external vendors, suppliers, and partners to secure services and products required for events.

Client Communication and Reporting:

• Regularly update clients on event progress, changes, and key milestones.
• Manage client expectations, troubleshoot issues, and provide quick solutions to problems that arise before or during the event.

Budget Management:

• Monitor financial performance, including tracking expenses and managing cost-effective solutions.

Team Collaboration:

• Collaborate with CS team, designers, production and other internal departments to ensure all client requirements are addressed.
• Provide feedback to internal teams based on client inputs to improve services and offerings.

Skills and Qualifications:

• Bachelor’s degree in Event Management, or a related field.
• Proven experience (3-5 years) in client servicing or account management, ideally within the event industry.
• Strong understanding of event management, from planning to execution.
• Excellent communication and interpersonal skills with the ability to manage multiple clients and projects simultaneously.
• Excellent presentation skills.
• Ability to work under pressure and meet tight deadlines.
• Problem-solving skills with a proactive and detail-oriented approach.