Client Servicing Manager

About Onething Onething is a global UI UX design company. We are here to design a difference, not only on screens, but in everything we do. Our portfolio includes brands across different industries, and we optimize every opportunity where design can create a real impact. We are a people-first organization, where talent surpasses prejudices. At Onething, no idea is small, and no stone is left unturned to make it big. Join us, and witness how it s like, to be nurtured, grow & excel in a place that is free of all judgements! P.S We are all crazy about animals, movies, music & cheese! You too? Then join the party! Heading 1 Heading 2 Heading 3 Heading 4 Heading 5 Heading 6 Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Block quote Ordered list Item 1 Item 2 Item 3 Unordered list Item A Item B Item C Text link Bold text Emphasis Superscript Subscript Key Responsibilities We re looking for a Client Servicing Manager with 5 years of experience in managing client relationships, handling inbound business leads, and driving smooth project delivery. This role is idealfor someone who understands the importance of both day-to-day execution and long-term client value. You ll work closely with design, business, and leadership teams to ensure high-quality delivery, clear communication, and consistent client satisfaction. Manage and grow relationships with mid-to-large-scale clients across active projects Handle inbound leads qualify, understand their needs, and recommend suitable services Coordinate internally to define project scope,timelines, and deliverables Create client-facing documents, including proposals, decks, and reports Own all client communication, including calls, updates, reviews, and feedback loops Track project milestones, identify potential risks, and ensure timely delivery Maintain CRM hygiene and ensure proper documentation of client conversations and project status Identify opportunities for upselling, cross-selling, and building long-term partnerships Job Requirements 5 years of experience in client servicing, account management, or business development preferably in a design, creative, or digital services setup Strong communication and coordination skills with experience handling multiple accounts Ability to understand client business needs and connectthem to design and digital solutions Comfortable working with cross-functionalteams and managing high-value engagements Familiarity with tools like HubSpot, Notion, Google Workspace, Slack, Trello/Asana, and other CRM or projecttracking platforms Organised, proactive, and capable of managing timelines, expectations, and feedback effectively Bonus if you ve contributed to sales enablement, pricing strategy, or outbound communications Why Join Us? At Onething, we push boundaries and redefine what s possible through design. Join us to work on impactful projects, collaborate with a passionate team, and grow in an environment that values creativity and innovation. Let s create visual magic together! Apply now