Client Servicing Executive

About Us:

Webpulse Solution Pvt. Ltd. is a leading digital marketing and web solutions company, empowering businesses to grow their online presence. We're looking for a proactive and client-focused Client Relationship Executive to join our team and help strengthen our client relationships while driving business growth through upselling and retention strategies.

Key Responsibilities:

• Act as the primary point of contact for assigned clients post-sale.
• Ensure timely onboarding and smooth handover from the sales team.
• Build strong, long-term relationships with existing clients to enhance satisfaction and loyalty.
• Regularly engage with clients to understand their goals, challenges, and service performance.
• Proactively suggest improvements and additional services (upselling/cross-selling) to meet client needs.
• Handle and resolve client queries, concerns, or escalations in a professional and timely manner.
• Monitor project delivery timelines in coordination with internal teams to ensure client expectations are met.
• Track client renewals and work toward achieving retention and revenue targets.

Required Skills:

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Proactive attitude with a client-first mindset
• Ability to handle feedback, pressure, and multiple accounts simultaneously
• Good problem-solving and follow-up skills

Desired Qualifications:

• Prior experience in client servicing, customer success, or account management is preferred
• Exposure to digital marketing or IT services is a plus
• Bachelor's degree in Business, Marketing, or a related field

Why Join Webpulse?

• Opportunity to work in a growing, fast-paced digital company
• Competitive salary + incentives for performance
• Supportive team environment with learning and growth opportunities
• Exposure to a wide range of digital projects and diverse clientele

How to Apply:

Send your resume via WhatsApp to 8287196619
Mention the title: Application for Client Success Executive - Your Name

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current drawn salary?

• What is your expected salary?
• Are you comfortable working in an onsite setting at Kirti Nagar?
• Are you comfortable joining after 20th August?

Experience:

• Client Servicing : 1 year (Required)

Language:

• English (Required)

Location:

• New Delhi, Delhi (Required)

Work Location: In person